FHC Patient Access Specialist I

CHARACTERISTICS OF THE WORK

Under close supervision, admits and registers patients for health care services at Family Health Centers (FHC).

• Manages appointments for multiple providers and services for multiple locations.
• Answers, screens, and processes medical service requests.
• Discusses with on-site personnel whether patients can be added to the same-day schedule.
• Collects minimal patient demographic information and enters it into the Practice Management System.
• Refers patients to FHC nursing team for triage and medical services.
• Schedules appointments using the Practice Management System.
• Enters and verifies insurance for patients who are scheduled for health care services.
• Provides coverage as needed for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
• Documents in the Practice Management System and/or on forms that interpretative services were used.
• Processes requests, closes and follows up on referral orders in the Practice Management System as needed.
• Adheres to standard safety and infection control precautions.
• Performs related work as required.

• High school graduation or its equivalent.
• Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
• An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

• Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
• Lifts and carries materials weighing up to 15 lbs.
• Spends extended periods of time sitting, standing, and walking.
• Spends extended periods of time typing and reading computer screens.

• Must be available to work additional hours, such as before or after regularly scheduled hours or additional days, as necessary.
• Must provide own transportation to work at other FHC locations as needed on short notice.

An Equal Opportunity Employer

Training &

Experience:

100%

Please note that Training & Experience scores are based on the relevant (as determined by the hiring agency and Civil Service) training and experience, as listed on your application and/or resume, as submitted here. Any information that is unclear or that is not listed on your application and/or resume will not be considered in the calculation of the Training & Experience score.

This also means that you should list your employment dates, including the month and year (i.e., 02/2010 to 08/2015) of employment, as well as the number of hours worked per week.

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