Patient Service Representative- Crittenden Primary Care Job Covington area,Kentucky USA,Healthcare

Patient Service Representative
- Crittenden Primary Care
Job Type

Regular

Scheduled Hours

Job Summary

Reports to the Practice Manager or Team Leader, the Patient Service Representative II is primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned.

The Patient Service Representative II is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations.

Job Description

Patient Service Representative
- Crittenden Primary Care

DUTIES AND RESPONSIBILITIES

Schedules appointments for patients either by phone when they call or in person during office visits.

Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.

Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.

Verifies patient demographic information.

Verifies current insurance by recording insurance card and ensuring current updates in the practice management and electronic medical record systems.

Collects co-pays, self pays, and outstanding balances.

Ensures all information on the patient encounter is complete, accurate, and ready for charge entry.

Ensures completion of daily close out procedures according to requirements and company policy.

Ensures completion of referral process, outpatient test scheduling, and pre-certification.

Files and distributes all patient information and incoming mail.

Ensures accurate and timely distribution of patient requests.

Works with central billing office as needed in a timely manner on all requests.

Completes all paper/electronic medical records reports.

Communicates and/or orders supplies as needed.

Types correspondence and reports.

Uses customer service principles and techniques to deal with patients calmly and pleasantly.

Prepare new patient records.

Answers telephones within three rings and is helpful and friendly.

Other duties and responsibilities as assigned are complete on a timely, thorough and accurate basis.

REQUIRED SKILLS AND KNOWLEDGE

Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills. Must have good organizational skills and work professionally with doctors, hospital administration, management, SEP employees and the public.

OTHER REQUIRED SKILLS AND KNOWLEDGE

Knowledge of current practice management and electronic medical record systems (training provided).

Extensive knowledge of insurance plans accepted by SEP.

Extensive knowledge of referral process for insurance plans accepted by SEP.

Demonstrated ability to work successfully in a team-based decision-making culture.

Demonstrated ability to work independently resulting in effective outcomes and on-time performance.

LICENSES AND CERTIFICATIONS

None Required

EDUCATION

Minimum: H.S. Diploma/GED

YEARS OF EXPERIENCE

1 year of customer Service Experience

FLSA Status

Non-Exempt

Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide zabeth. We take care of patients and each other.

St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.

JR313563

Job Category

Patient and Clinical Support

Job Type

Non-Clinical

Department

Crittenden Primary Care SEP

Shift

1st Shift

Hours

40 hours

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