Registered Peer Support Specialist

Registered Peer Support Specialist

Location:

Covington, KY metro area FLSA Status:
Exempt Job Status:
Full Time Work Model:
Remote/Field Based
- Work Schedule:

Monday–Friday with occasional evenings and/or weekends Vehicle

Required:

Yes - with valid insurance Amount of

Travel Required:

25–50% in 30 mi community service area

Reports To:

Care Team Manager

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources, can ease those burdens.

A note about this role:
This position requires an active Kentucky Registered Peer Support Specialist credential; however, the day to day responsibilities are those of Reema's Community Health Navigator, internally referred to as a Community Guide. This is a community-based health navigation and member engagement role focused on outreach, addressing barriers to care, connecting members to resources, and helping members complete activities that improve their health and wellbeing.

Your peer support training and experience will be valuable in building trusted, person-centered relationships with members, but this is broader in scope than a traditional Peer Support Specialist position.

As a Community Health Navigator, you'll build genuine relationships with members while actively guiding them toward greater engagement in their own healthcare. This is purposeful work, and you'll partner with members to address social barriers so that each member can accomplish health activities that improve their wellbeing.

You'll work through Reema's technology platform daily to reach members, schedule visits and document your work. As a growing startup, roles evolve quickly. We look for people who embrace fluidity as an opportunity to grow and innovate.

Outreach & Engagement

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan

Support Members Toward Their Goals

• Establish trusting relationships and reliably follow through in a timely, appropriate manner
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Help members steadily overcome barriers to care, with visible progress every month before the program ends
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards

Represent Reema Well

• Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources

Job responsibilities may grow and change as business needs evolve.

What You Bring — The Must-Haves

• Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
• Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need
• Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
• Motivation — self-starting enough to stay productive on a remote caseload without regular oversight
• Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation…