Healthcare Administrator​/Medical Receptionist

We are seeking an organized, personable, and detail-oriented Healthcare Administrator / Medical Receptionist to manage our front desk operations and ensure a seamless experience for our patients. In this dual-function role, you will serve as the first point of contact for patients while maintaining administrative efficiency across scheduling, medical records management, insurance verification, and office coordination.

• Patient Check-In & Customer Service:
  Greet patients warmly upon arrival, manage the check-in/check-out process, verify identity details, and collect patient copays, deductibles, or outstanding balances.
• Appointment Scheduling:
  Coordinate patient appointments, follow-up visits, and specialist referrals in person, via phone, or through the electronic health record (EHR) portal.
• Insurance Verification & Billing Support:
  Confirm patient insurance coverage, obtain necessary prior authorizations, and assist the billing team by entering accurate demographic and coverage information into the portal.
• Administrative & Records Management:
  Maintain patient records in accordance with HIPAA regulations, answer multi-line phone systems, handle patient inquiries, and sort clinic correspondence.
• Clinic Operations Coordination:
  Maintain neatness in the reception area, order medical and office supplies as needed, and assist clinical staff with administrative support to keep daily appointments running on schedule.

• Experience:
  
  1+ years of administrative, front desk, or receptionist experience within a medical clinic, hospital, dental office, or healthcare setting.
• HIPAA Compliance:
  Strong working knowledge of patient ity standards and HIPAA regulations.
• EHR/EMR Software:
  Familiarity with Electronic Health Record systems (e.g., Epic, Athenahealth, Cerner, eClinicalWorks, or Kareo).
• Communication & Interpersonal
  
  Skills:
  
  Excellent verbal and written communication abilities with a compassionate, patient-centered approach to care.
• Multitasking Ability:
  Capable of prioritizing tasks in a high-volume, fast-paced clinical environment while maintaining strict accuracy.

• Medical terminology coursework or relevant medical administrative certification (e.g., CMAA, RMA).
• Bilingual capabilities (e.g., English/Spanish) to assist diverse patient populations.
• Prior experience handling prior authorizations or medical insurance claims processing.

• Competitive hourly wage with annual performance reviews.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off (PTO), paid holidays, and sick leave.
• 401(k) retirement savings plan with employer matching.
• Structured shift schedule with stable daytime working hours.