Housekeeping Supervisor - Blackberry Mountain

1507

E. Millers Cove Rd, Walland, TN 37886.

• Provide leadership and daily team management, especially during nights after managers depart.
• Maintain a positive attitude and set the mood for the shift.
• Inspect make-ups, turndowns, and cleaned rooms to ensure standards are met.
• Run day-to-day reports for the team and clarify reports as needed.
• Hold lineups with the team covering guest rooms occupied, arrival rooms, departure rooms, turnovers, make-ups, and check-ins/turndowns.
• Coordinate in-room guest requests.
• Review groups currently in house and their agenda to ensure all needs are met.
• Inspect common areas daily.
• Oversee completion of all room make-ups, turnovers, and turndowns, and perform final inspections after rooms have been cleaned.
• Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, and hangers.
• Assist in cleaning checkout, stay-over, or turndown rooms as necessary to support the team.
• Assist with quarterly inventories as necessary.
• Write and disseminate all mid-year and end-of-year reviews to all team members.
• Work all holidays and weekends as scheduled.
• Must comply with all company policies and procedures.
• Must be able to work well with other team members, managers, and guests.
• Must be able to perform the essential functions of the position with regular and consistent attendance.

• Follow up on team member status of rooms/assignments.
• Guide housekeepers to maintain 5-star standards for all rooms.
• Be a positive motivator to the team.
• Coach and counsel team members as necessary, including written documentation when applicable.
• Complete 45-day reviews for all new hires as well as mid-year and end-of-year reviews.
• Ensure housekeepers understand their room assignments and rooms are completed promptly.
• Ensure efficiency by coordinating housekeepers schedules based on needs.
• Work closely with the front desk on arrivals and changes.
• Basic understanding of labor numbers.
• Must be available to work both AM and PM shifts.

• Hospitality experience or equivalent preferred.
• High School diploma or equivalent.

• Basic computer knowledge.
• Working understanding of Microsoft Outlook, Word, and Excel.

• Must be able to communicate effectively with guests, managers, and team members.

• Basic knowledge and understanding of math.

• Must be able to understand scheduling, purchasing, inventory, and stock.
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

• Stand for long periods.
• Lifts up to 50 lbs.
• Work outdoors in all weather conditions.
• Safely operate a company vehicle or golf cart.

• General office.
• Working in guest rooms and common areas of the property.
• May occasionally be asked to go outside in all weather conditions.

Blackberry is an Equal Opportunity Employer.