Event Captain

Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington.

• Remain guest focused while performing all assigned duties before, during and after an event
• Assume 100% responsibility for the quality of each guest experience
• Welcome and greet guests upon entering The Madison/Hotel Covington
• Provide information about our food, beverages and other functions and services
• Responsible for all event staff within their room
• Record the times of employees as they clock in & out
• Use the timeline and matrix to organize staff and delegate responsibilities
• Check the bars, coolers & hotboxes for all specialty items pre-event
• Verify ballroom is set according to approved floorplan
• Ensure all decorations are setup according to provided instructions
• Retrieve alcohol for event from liquor room and record consumption
• Responsible for checking all employee assignments at the end of their shifts
• Maintain clean and fully stocked prep area, restrooms and ballroom
• Ready and willing to assist other team members with event duties
• Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss
• Always follow safe food handling guidelines
• Clean and reset ballroom at the end of every event
• Attend all scheduled employee meetings and provide suggestions for improvement
• Other duties as assigned

• Positive and upbeat attitude and work well with all team members
• Must be 18 years of age
• Must be Serv‑Safe or T.I.P.S Certified
• Must be able to work unsupervised
• Must be able to work weekends
• Punctual, energetic and motivated personality
• Excellent oral communication and listening skills
• Desire to lead by example and delegate
• Ability to follow directions
• Be willing to work until the job is complete and perform other duties assigned
• Be able to work in a standing position for long periods of time (up to 10 hours)
• Hours will vary depending on events scheduled
• Eligible for annual review and merit

Please submit resumes or questions to: oper