Director of Platform Engineering

Definity is a vendor-neutral, end-to-end healthcare workforce platform designed to streamline the full labor management lifecycle — from applicant tracking to real-time analytics. Built by healthcare leaders and co-designed with leading health systems, Definity helps hospitals and health systems optimize internal and external labor

The Director of Platform Engineering will lead the technical foundation of our product and internal operations. This role is responsible for architecture, Dev Ops/Cloud Infrastructure, database engineering, and IT support
, while also driving security and reliability practices aligned with SOC 2 compliance
.

You will manage and grow a cross‑functional platform team, partner with product and engineering leadership, and establish the scalable systems required to support our next phase of growth. This is a hands‑on leadership role ideal for someone who enjoys both technical depth and organizational influence.

• Own the end‑to‑end technical architecture of the platform, including API design, service boundaries, system performance, scalability, and resilience.
• Establish architectural standards, documentation, and design review processes.
• Drive modernization initiatives, refactoring strategies, and long‑term technical roadmap planning.
• Lead the design and operation of cloud infrastructure (AWS/Azure/GCP).
• Oversee CI/CD pipelines, infrastructure‑as‑code, observability, alerting, and reliability engineering.
• Implement best practices for cost optimization, fault tolerance, and environment consistency.
• Ensure uptime, performance, and disaster recovery standards appropriate for healthcare workloads.

• Own database strategy, administration, performance tuning, backup/restore workflows, and data security.
• Guide decisions around schema evolution, data modeling, and long‑term storage strategies.
• Support analytics, reporting, and data pipeline needs across the organization.

• Build and manage lightweight internal IT processes to support a modern, cloud‑first SaaS workforce.
• Oversee identity management, endpoint security, hardware/software provisioning, and IT vendor relationships.
• Implement scalable internal tooling and policies to support company growth.

• Partner with compliance and security stakeholders to maintain SOC 2 Type I & Type II readiness.
• Implement and enforce secure SDLC practices, access controls, logging, and audit processes.
• Lead the remediation and verification of SOC 2 controls across engineering and IT systems.
• Champion security culture and ensure platform decisions align with healthcare data protection expectations.

• Manage and mentor a cross‑functional team including Dev Ops engineers, DBAs, platform engineers, and IT support roles.
• Collaborate closely with product engineering leaders to align platform investments with product goals.
• Recruit, coach, and develop a high‑performing technical team.
• Communicate effectively with executive leadership, providing clarity into platform reliability, capacity, risks, and opportunities.

• 8+ years of engineering experience with at least 3+ years in a leadership/management role.
• Strong background across cloud architecture, Dev Ops/SRE, and database administration
  .
• Experience owning the architecture of a SaaS product at meaningful scale.
• Hands‑on experience with modern cloud stacks (AWS/Azure/GCP) and IaC (Terraform, Cloud Formation, etc.).
• Demonstrated experience implementing or operating under SOC 2 practices (logging, IAM, change management, incident response, etc.).
• Deep knowledge of relational databases (Postgre
  
  SQL, MySQL, SQL Server) and performance tuning.
• Knowledge of monitoring, observability, and operational excellence practices.
• Excellent leadership, communication, and cross‑team collaboration skills.

• Experience working in healthcare technology or any regulated environment.
• Exposure to workforce management, staffing systems, or labor optimization software.
• Familiarity with HIPAA considerations and healthcare integration standards (FHIR, HL7).
• Experience scaling engineering functions in a high‑growth startup.
• Background running both engineering platform teams and IT operations.