IT Applications Support Specialist
Job in
Covington, Kenton County, Kentucky, 41011, USA
Listed on 2026-02-12
Listing for:
JUST ONE
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Business Analyst, Technical Support
Job Description & How to Apply Below
Responsibilities
- Investigate and resolve application-related incidents through the organization’s ITSM platform; elevate or forward tickets to internal IT teams or external vendors when necessary
- Monitor the performance and availability of business applications, implement proactive measures to prevent issues, and participate in root cause analysis for recurring incidents
- Handle user requests (service requests) in line with the service catalog and SLA specifications; provide technical support to end-users and central departments
- Collaborate with development teams and vendors to support system upgrades, maintenance, and application updates
- Prepare and maintain documentation such as user manuals, FAQs, and training materials
- Generate incident and SLA performance reports, and contribute to operational reporting
- Bachelor’s in Computer Science, Information Technology, Engineering, Business, or related fields
- 2–5 years in application support or IT operations
- Knowledge of SLA management, service catalogs, and reporting tools
- Familiarity with SQL, scripting, monitoring, or automation tools
- ITIL Certification (Preferred)
- Understanding of cloud‑based applications, software architecture, and cybersecurity fundamentals
- Experience with ITSM tools (e.g., Service Now), SAP, and observability platforms
- Continuous training in new technologies and tools
- Career development and growth opportunities
- Competitive bonus scheme, performance‑based
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