Project Manager IV- IT

Job Description

Leads complex, cross‑functional IT initiatives supporting enterprise platforms—including Service Now, Microsoft Fabric, Oracle ERP, WMS, OTM, and HCM clouds—to ensure delivery aligns with business strategy, enterprise architecture standards, security, and compliance requirements. Acts as senior delivery leader and trusted partner, translating strategic objectives into executable plans and measurable business outcomes through disciplined project management, governance, and continuous improvement.

• Lead end‑to‑end delivery of complex IT projects supporting enterprise platforms from demand intake and business case development through testing, implementation, and transition to operations.
• Partner with business sponsors, IT leadership, and architecture teams to define scope, success criteria, funding models, and delivery approach.
• Develop and maintain integrated project plans, schedules, budgets, and resource forecasts using MS Project, ensuring visibility into dependencies and critical paths.
• Manage execution against approved baselines, actively controlling scope, schedule, cost, quality, and risk.
• Identify, assess, and manage risks, issues, and cross‑system dependencies, providing clear mitigation strategies and escalation recommendations.
• Coordinate delivery across internal teams (applications, testing, infrastructure, security, data) and external vendors or system integrators.
• Manage vendor performance, including contractual commitments, milestone tracking, and deliverable quality.
• Leverage Service Now to support project intake, work tracking, status reporting, and operational readiness activities.
• Ensure delivered solutions align with enterprise architecture, security, compliance, data governance, and operational support standards.
• Incorporate AI‑enabled capabilities where appropriate to enhance delivery insights, reporting accuracy, and execution efficiency.
• Provide clear, concise, executive‑level project communications highlighting progress, risks, decisions required, and forecasted outcomes.
• Support change management, readiness, and adoption activities to realize intended business value.
• Conduct post‑implementation reviews to capture lessons learned and drive continuous improvement across IT delivery practices.
• Analyze business processes; identify alternative solutions, assess feasibility, and recommend new technology‑driven approaches.
• Plan, direct, and coordinate complex programs and projects to guarantee realization of expected business benefits.
• Take full responsibility for successful delivery of high‑risk, high‑visibility projects with significant organizational impact.
• Advise on standards, methods, tools, and techniques and contribute to continuous improvement of project and portfolio management practices.
• Define and monitor benefit‑realization mechanisms to ensure alignment with approved business cases.
• Other duties as assigned.

• Bachelor’s degree in IT or related field, or equivalent years of work experience.
• PMP certification required.
• Minimum 10 years of related work experience.
• 7+ years of project management experience delivering enterprise IT initiatives.

• Advanced project management expertise across Agile, hybrid, and waterfall delivery models.
• Proven ability to manage large, complex initiatives with multiple work streams, dependencies, and vendors.
• Strong ownership of scope, schedule, budget, quality, and risk, with proactive issue identification and escalation.
• Experience delivering projects involving Service Now, Oracle ERP, WMS, OTM, HCM, and related functional modules.
• Ability to partner effectively with business process owners, architects, security, and infrastructure teams.
• Ability to engage and develop project team members to maximize contribution and team cohesiveness.
• Proficiency with MS Project for detailed scheduling, dependency management, and critical path analysis.
• Experience leveraging Service Now or similar platforms for project intake, work tracking, reporting, and operational handoff.
• Strong working knowledge of PMBOK standards and enterprise delivery governance.
• Experience incorporating AI‑enabled tools and capabilities…