Fulfilment Operations Specialist

Job Summary
Responsible for managing the entire order fulfilment process, ensuring that orders are processed accurately, efficiently, and delivered on time.

Ensuring that the procurement system operates smoothly, efficiently, and in alignment with company policies. The administrator oversees system updates, troubleshooting, and user support, and plays a key role in optimizing the system to enhance the procurement process.

Order Processing:

• Manage incoming orders from customers, ensuring that they are processed accurately in the system. This includes checking product availability, updating order status, and communicating with customers when necessary.

Shipping Coordination:

• Coordinate the shipping process, including liaising with courier companies, tracking shipments, and ensuring that orders are dispatched in a timely manner.

Customer Communication:

• Provide updates to customers about the status of their orders, including shipping, delays, or issues with products. Handle any inquiries related to order fulfilment.

Returns and Exchanges:

• Manage the returns and exchange process, ensuring that returned items are processed promptly and accurately. Handle any issues related to returns and communicate effectively with customers.

Performance Monitoring:

• Track key performance indicators (KPIs) such as order accuracy, on-time delivery, and fulfilment speed. Identify areas for improvement and ensure that fulfilment processes are efficient.

Documentation and Reporting:

• Maintain accurate records of orders, returns, shipments, and inventory levels. Provide reports on fulfilment performance to management.

• Uploading of Outbound reports to Finance system

System Configuration and Maintenance:

• Configure and customize procurement systems to meet the specific needs of the organization.

• Maintain and update the system to ensure it runs efficiently and is aligned with the organization's procurement processes.

• Troubleshoot and resolve technical issues related to the procurement system.

• Ensure system integrations (e.g., with ERP, finance, inventory) are functioning correctly.

User Support and Training:

• Provide training and support to users within the procurement department and across the organization on the use of procurement systems.

• Create user manuals, documentation, and guidelines for system usage.

• Respond to user queries, helping them resolve issues or questions related to the system.

Pre-requisites
Diploma or an Equivalent in Logistics, Supply Chain Management, Business Administration, or a related field.

Experience:

Some experience (usually 1-3 years) in logistics, supply chain management, or a related area, preferably in inbound logistics or transportation.

Knowledge of Logistic Inbound Operations:
Understanding of the inbound supply chain process, including procurement, transportation, and warehousing.