F-Help Desk Specialist | Active Secret clearance

Transform technology into opportunity as a Help Desk Specialist pe what’s next for mission‑critical government projects while shaping what’s next for your IT career.

The F‑35 Lightning II Program is the DoW's focal point for defining affordable next generation strike aircraft weapon systems for the Navy, Air Force, Marines, and our allies. The F‑35 will bring cutting‑edge technologies to the battlespace of the future. The JSFs advanced airframe, autonomic logistics, avionics, propulsion systems, stealth, and firepower will ensure that the F‑35 is the most affordable, lethal, supportable and survivable aircraft ever to be used by so many warfighters across the globe.

As a Help Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of the JSF F‑35 support team at Wright Patterson AFB, OH:

• Provides first-tier software, hardware and printing technical assistance to computer users.

• Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically.

• May provide assistance concerning the use of computer hardware, software, and printing.

• Responds to and diagnoses problems through discussions with users.

• Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

• Serves as focal point for customer concerns.

• Documents, tracks, and monitors the technical problems to ensure a timely resolution.

• Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

• Simulates or recreates user problems to resolve operating difficulties.

• Recommends systems modifications to reduce user problems.

• A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

Bring your service desk expertise along with a drive for innovation to GDIT. Our Help Desk Specialist must have:

• Security Clearance Level: Active Secret clearance

• Required Experience: 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large‑scale government customer.

• Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

• Experience with Remedy/Help Desk Management Systems.

• Progressive experience in the management of a technical support team.

• Experience developing and providing Service Level Agreements and Help Desk deliverables.

• Required
  
  Certifications:
  
  DoD 8140 Work Role (411) Technical Support Specialist – Basic:
  Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

• Education: BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of additional work experience without a degree or 2 years of additional experience with an AS/AA Degree.

• Location: Onsite at Wright Patterson AFB, OH.

• US Citizenship required

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full‑flex work week to own your priorities at work.

• Community: Award‑winning culture of innovation and a military‑friendly workplace

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.