Engagement Manager, Public Sector

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter.

We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever‑it‑takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

• A technical background (education or professional experience with computer science, economics, statistics, engineering)
• A proven track record in B2B client‑facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government
• 10+ years of professional experience, often in a customer‑facing technical program management role in industry or government
• Prior experience at an API technology company and/or managing technical customers using an API
• A technical degree in computer science, engineering, or related field
• Proficiency in Python, SQL or other programming languages
• Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer‑facing role delivering enterprise‑scale applications or solutions
• A track record of structured, analytics‑driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office