Systems Administrator

Systems Administrator I

Reports to the IT Director and collaborates with technicians and student workers to provide, maintain and support instructional and research services for faculty, staff and students within the School of Forestry.

• Bachelor’s degree in a related field or equivalent

• Management and supervisory skills
• Excellent problem‑solving and troubleshooting skills in hardware, OS, networking, and applications
• Experience with enterprise clustered and virtual hosting environments
• Experience with infrastructure monitoring tools
• Data center experience, including installation, management and support of storage devices and physical servers
• Knowledge of security standards and best practices
• Experience with automated configuration management (Power Shell)
• Knowledge of database development and management concepts
• Experience with L2/L3 networking (routing, VLAN management, load balancing, firewalls)
• Familiarity with scripting and tools (Perl, Bash, Python)
• Experience with software package management and versioning tools (YUM/RPM, Aptitude, Git)
• Experience with 3rd‑party cloud hosting and services (AWS, GCS, Azure)
• Lead and manage projects and follow through to completion
• Experience with Team Dynamix

• Meet agreed‑upon objectives of projects and tasks in a timely manner
• Complete routine requests in a timely manner
• Create a seamless experience for clients and colleagues
• Perform at a consistently high standard
• Participate in an annual performance development process

• Set and meet realistic goals
• Effectively manage time and stay on task
• Document interactions with clients/colleagues and routine tasks in a ticketing system
• Maintain productivity by delegating and collaborating with team members as appropriate

• Build and sustain positive, collaborative relationships with a wide range of clients and coworkers
• Promote positive morale and serve as a positive representative of Franklin OIT
• Attend department and college activities
• Serve as an example for colleagues
• Demonstrate professionalism and clarity in written and verbal communications

• Demonstrate personal accountability and avoid blaming others
• Participate in the usage and implementation of college‑wide tools and standards
• Contribute to projects and tasks which have a college‑wide scope
• Be available and proactive in assisting coworkers and clients during the workday
• Train and coach team members
• Manage workflows and processes within assigned team and/or projects and with team members

• Demonstrate initiative in planning and organizing work within scope
• Participate in and facilitate decision making and problem solving
• Demonstrate alignment with Warnell OIT policies and priorities
• Contribute to the development of standards and best practices
• Engage with other colleagues and management to explore new technology, recommend alternative solutions and provide feedback on strategic vision

• Work evenings and weekends as necessary
• Work in a standard office environment
• Sit and work at a computer workstation for an extended amount of time
• Work using electronic mail, telephone, in person discussions, paper form correspondence
• Communicate effectively in writing, speaking, and listening
• Organize and establish priorities; remember detail; multi‑task
• Lift and/or move up to 75 pounds
• Walk, stand, stoop, lift, kneel, climb

• Maintain multiple servers including file shares, license servers, and digital signage servers
• Maintain Windows and Mac endpoints using Microsoft Intune
• Write scripts using Windows Power Shell and shell to install software and automate processes for the School of Forestry’s computers
• Write and configure GPOs/CSPs to ensure endpoints are adhering to security standards
• Automate endpoint OS updates, software updates, and system updates
• Set up and maintain new computers using Microsoft Intune and other Windows tools
• Fulfill purchasing requests by answering questions and providing suggestions
• Maintain relations with vendors and keep technology up‑to‑date
• Troubleshoot advanced AV issues escalated by Tier 1 technicians
• Maintain all classroom computers and technology
• Superv…