Senior Operations Analyst

Senior Operations Analyst, Global Public Sector Business Unit – Salesforce

We are seeking a Senior Operations Analyst to drive strategic leadership, global operational excellence, and transformative innovation across the Strategic Operations team. This role requires sophisticated capabilities to manage complexity, influence stakeholders, and deliver measurable business results in a rapidly evolving, Agent‑first market environment. The analyst will be part of a cross‑functional, shared services model team supporting multiple business units.

• Lead the orchestration and expansion of global RFx triage operations across all regions (EMEA, APAC, LATAM, ASEAN), driving operational models like Follow‑the‑Sun to ensure true 24/7 global coverage and multi‑region support and handoffs.
• Project‑manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, Slack integration).
• Oversee the operational process and system configuration for the triage intake and assignment of complex, high‑value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met.
• Champion and maintain the configuration of Agent‑first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
• Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
• Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
• Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service‑level agreements (e.g., 2‑business‑day completion requirements).
• Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
• Conduct regular, high‑impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive‑level decisions.
• Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regions.

• Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution.
• Proven ability to manage the scope and complexity of international operations across numerous countries.
• Strong background in developing and deploying scalable frameworks and AI‑driven process automation solutions.
• Strategic communication and problem‑solving skills, specifically in preparing and delivering executive‑level presentations and comprehensive reporting.
• Experience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizations.
• Demonstrated ability to translate business requirements into working solutions using available tooling and products.
• Demonstrated ability to drive measurable business results, such as significant process improvements, while maintaining quality.
• Prompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot).
• No‑code/low‑code automation (Salesforce Flow, Slack automation).
• Process mapping & workflow redesign.
• Comfort with CRM/ERP data (Salesforce a big plus).

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We evaluate all applicants and employees based on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. In the United States, compensation will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. The typical base salary range for this position is $9,400 – $142,300 annually.

Certain roles may be eligible for incentive compensation, equity, and benefits.