Manager, Information Technology

Job Summary:

The Manager, Information Technology is responsible for working closely with customers, business partners, project managers, and team members to understand business requirements that drive the analysis and design of quality solutions that are aligned with business and IT strategies and comply with the organization’s architectural standards.

Essential Functions:

Manage a team of Information Technology professionals

Provide leadership, vision, management goals, priorities, metrics, measures, recognition and discipline

Responsible for the relationship between key business stakeholders and IT and accountable for the team’s delivery of the associated business services

Set vision and direction of department

Responsible for the team’s execution of assigned work Develop strategy and high-level implementation plans for the delivery of new technology

Evaluate, validate, and communicate the business proposition associated with new technology initiatives

Improve solution functionality and efficiency with added business value as the goal Liaise closely with other business areas to optimize the use of systems and applications

Systematically evaluate currently deployed services; develop and manage plans to optimize delivery and support mechanisms

Regularly assess the associated technology platforms to ensure that the platforms meet the required standards for reliability, availability, security, cost and performance, business value justification, regulatory compliance, and architecture

Develop, document, and maintain short and long term plans

Foster relationship management through communication to key business stakeholders

Focus on business decisions required by technology, development status, problems and issues, project status and success

Develop technical, project management and leadership skills of IT professionals

Represent IT in project and/or business meeting and engagements

Participate in conference calls or visits with vendors/third parties

Introduce new customers to IT services and assist in familiarizing them with appropriate systems, services, policies, and procedures

Participate in departmental meetings/activities and contribute to a collaborative team environment

Work with staff to set performance goals and objectives

Provide daily supervision and review of work products

Provide feedback on performance on a regular basis

Develop career plans for staff based on their input and team objectives

Lead and provide technical guidance of direct reports

Responsible for managing projects, organizing and directing people and projects

Provide technical guidance, training, and work direction to direct reports

Leverage personnel to develop new programs, systems in relation to assigned responsibilities

Demonstrate logical, systematic approaches and methods

Produce high-quality, functional solutions

Recommend changes or modify solutions as necessary to implement enhancements, resolve production problems, or improve operating efficiency

Coordinate and manage vendor relationships and accountability on project involvement and deliverables

Perform any other job duties as requested

Education and Experience:

Bachelor's degree in Business, Computer Science or related field or equivalent years of relevant work experience is required

Minimum of three (3) years of IT Lead or Management experience is required; successful completion of the Care Source University Individual Contributor Leadership Program may be considered in lieu of experience

Minimum of three (3) years of relevant IT experience is required

Experience translating business requirements into technical specifications is preferred

Technical teaching skills or experience is preferred

Project planning and project management experience is preferred

Competencies, Knowledge and

Skills:

Strong learning competency and ability to teach others

Troubleshooting and problem solving capabilities

Project planning skills and abilities IT architecture design and implementation (infrastructure or application development)
Solid project planning and management capabilities

Effective technical programming, analysis, and specification skills

Process and/or workflow planning and design skills

Network protocols…