IT Support Technician II

IT Support Technician II

Position Summary:

The IT Support Technician II is a member of the IT Client Services team and serves as a representative of the IT department to faculty, staff, and students within the College of Veterinary Medicine. This role provides technical support across a range of end‑user systems and environments, supporting daily operations in academic, clinical, and research settings. A high level of professionalism, strong communication skills, and a customer service‑focused approach are essential.

• Providing technical support for desktops and laptops, cell phones and tablets, network printing, computer imaging, basic networking tasks, classroom and conference room IT support, hospital IT support, research lab IT support, and other related IT tasks.
• Consulting with the supervisor and other colleagues as needed while able to work independently.
• Using the Web Help Desk ticketing system utilized by the College.

• Client Support (50% of time): imaging and installing computers, virus scans, troubleshooting applications, cable management, maintain printers, assist with phones, etc.
• Network Support (20% of time): account management, assist with IP address assignments, assisting with port activations, etc.
• Audio Visual Support (20% of time): troubleshooting equipment, delivering training in equipment use, assist with presentations, assist with video conferences, etc.
• Other IT related tasks (10% of time): surplus and decommission of equipment.

High school diploma or equivalent and 2 years of related experience.

Preferred qualifications are not listed.

Lift and move computer equipment independently or with assistance from colleagues. This position will spend long periods of time working on computers. The support environment may include working in laboratory settings where chemicals and biological agents are present, in hospital care settings in the presence of animals and people from the public, and in auditorium settings in the presence of over 100 people at times.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including a criminal background check, confirmation of credentials and employment history, and if applicable a satisfactory credit check. You may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities. Please visit the UGA Background Check website.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb).

Recruitment Contact Name:
Chip Woods

Recruitment Contact Email: chipw

Recruitment Contact Phone: (contact information not provided).

• Resume/CV
• Cover Letter