NetSuite Business Systems Analyst; Techno-Functional

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role.

We are looking for a full‑time Net Suite Business Systems Analyst (Techno‑Functional) to join our Enterprise Applications team. You will work with business partners, technology architects, and system analysts to support enterprise applications and financial systems. The role is responsible for driving IT Enterprise Applications projects that enable transformation, growth, maturity, and scale.

• Work closely with business partners, internal or external, to understand processes, gaps and goals.
• Analyze existing and future state business processes, systems and flows of data.
• Develop and maintain documentation related to developing and modifying business processes and systems.
• Partner with internal and external technology teams to define system requirements and solutions.
• Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution).
• Act as liaison between business units, technology teams and support teams.
• Provide technical solutions to business problems by understanding functional requirements.
• Make recommendations for new metrics, techniques, and strategies to improve operational metrics.
• Critically evaluate information from multiple sources and decompose high‑level information into details.
• Leverage AI and automation to enhance finance system efficiency, accuracy, and decision‑making.
• Investigate system configurations, integrations and API issues to solve technical/systems problems.
• Gather information, investigate gaps/issues, identify potential solutions and present to Business and IT stakeholders.
• Work with vendors, implementation partners, architects, developers and business units to ensure technical compatibility and user satisfaction.
• Facilitate review sessions with functional owners, subject matter experts and end‑user representatives.
• Manage end‑to‑end front‑line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as Net Suite, Concur, and Blackline.
• Optimize finance systems and processes to scale with Ring Central’s growth by implementing processes and managing daily issues, reporting, and month‑end close.
• Work with cross‑functional teams to develop project milestones and timelines for development, UAT, production validation, and go live.
• Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality.
• Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business Lead and perform data management and migration activities.
• Ensure training and timely communications in accordance with project timelines.
• Engage in other areas of Finance such as SOX Compliance and Reporting.

• Bachelor’s degree in Computer Science/Engineering, Business Administration, or equivalent practical experience.
• 10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS/Cloud/On‑prem financial systems (e.g., Oracle Fusion, Net Suite, Coupa, Concur).
• Hands‑on experience with Net Suite ERP, including strong technical and functional knowledge.
• 7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses.
• Experience and working knowledge of integration services to/on ERP, SaaS based applications.
• Experience and working knowledge of Oracle Fusion ERP is a plus.
• Technical development background and understanding of API patterns, payloads.
• Expertise in Hire to Retire, Quote to Cash, Procure to Pay processes ecosystems is a must.
• Self‑starter, independent, customer‑centric with interpersonal skills to manage business and technology relationships.
• Excellent written and verbal communication with both technical and non‑technical parties.
• Strong security and confidentiality practices with systems…