Senior Engineer, Imaging Solutions

What IT Client Services contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Services provides Tier 1-3 virtual and physical support to the organization's end users for software, hardware, conference room technology and meeting support, warehouse technology, server, network, and enterprise systems issues. Frequently responding to escalated issues from the IT Service Center family, this job family resolves user requests through discussions with users and coordination with internal and external resources, and provides education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence.

IT Client Services also maintains ownership for certain end user productivity platforms and capabilities, such as virtual environments and collaboration toolsets, and addresses service outages. This job family acquires, installs and upgrades PC components and software, while also performing asset management for software and hardware.

IT Client Systems Management is responsible for end user compute engineering, virtualization, and real-time communications.

• Champion technology and strategies to keep Cardinal a modern workplace
• Demonstrates advanced knowledge of automation and scripting methodologies within area of technology concentration.
• Designs, implements, operates and maintains the technology infrastructure encompassing endpoint and application management.
• Processes service requests and/or resolves technical problems related to service area (troubleshooting).
• Coordinates and leads resolution of technical problems within area of technology concentration.
• Demonstrates knowledge of business processes, systems engineering, operations research, and engineering aspects.
• Demonstrates knowledge of technology concentration implemented within a large-scale enterprise environment.
• Analyzes system operating efficiencies and capacity and recommends measures to improve performance and cost effectiveness.
• Participate in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees.
• Prioritize and manage several open issues at one time, tackling both urgent technical issues and longer-term project deliverables.
• Define and drive the long-term strategy for operating system deployment and endpoint delivery models.
• Third level escalation support to technical support teams.
• Integrating multiple language packs for the operating system and included applications
• Work directly with Tier 2 and Tier 1 support to manage OSD and Servicing issues.
• Work directly with Tier 2 management on aligning business strategy and desires on imaging solutions.
• Manage driver updates on new builds, and post-build driver management via packaging and deployments
• Work closely with resources required for a project, ensuring adequate resources are available to meet customer’s expectations

• Bachelor's degree in related field, or equivalent work experience, preferred
• 8+ years of experience in related field, preferred
• Applicable technical certifications, preferred
• Experience with Config Mgr OSD:
  Operating System Deployments, Windows 11 Servicing, USMT, and Build / Capture / Update / Maintain Windows 11 images through Task Sequences, preferred
• Experience with Auto Pilot:
  Develop Entra and Hybrid AD join based Auto Pilot provisioning packages.
• Strive for fast user-readiness, bandwidth controls, and creative scripting to ensure success, preferred
• Extensive scripting experience preferred:
  Powershell and associated coding languages, with a focus on development of Client based scripting (IE, not end user facing/front ends)
• Experience with Windows 11 Servicing through Operating System Upgrade Packages, preferred
• OEM Driver Management and Integration, using community and custom solutions, preferred
• Experience with configuring network services such as WDS and PXE, preferred
• Experience managing…