Government - Infrastructure Specialist - Ohio

Overview

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – skilled at providing analysis, documenting and diagramming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: first, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems; and second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. You’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name.

This is a project-based role with deep involvement throughout the lifespan of a project, and the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Growth and certification There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many Infrastructure Specialists aim to become an Architect or Distinguished Engineer, with opportunities at every skill level to grow in either direction.

There are occasional COVID-19 vaccination requirements when working at client locations to align with their policies. Those who believe they are eligible may apply for medical or religious accommodation prior to the start of employment.

You’re good at what you do and possess the required experience to prove it. Equally important is a growth mindset; you are customer-focused and prioritize customer success. You’re open and borderless – naturally inclusive in how you work with others.

• Must pass FBI, BCI, and drug testing.
• Deep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Enterprise IT application experience (e.g. Service Now).
• Hands-on experience in at least one of the following: software development, Dev Ops engineering, systems administration, or systems architecture in public cloud AWS domain.
• In-depth knowledge of Service Now administration and call center operation.
• Extensive experience and judgment to plan and accomplish goals.
• Ability to apply general rules to specific problems to produce conclusions and responses.
• Ability to communicate effectively, both verbal and written.
• Strong process improvement experience.
• Occasional second shift, on call, weekend work.

• In-depth knowledge of Service Now module, specifically ITSM.
• Exceptional judgment and decision-making abilities.
• Familiar with a variety of IT concepts, practices, and procedures.
• Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Logic and reasoning to identify strengths and weaknesses of alternative solutions,…