Senior Specialist - Implementation

Service Now ITOM Architect

Location:

Erlanger, KY (Onsite)

A Service Now Technical Architect is a professional responsible for designing and implementing complex IT solutions specifically within the Service Now platform. This role requires a deep understanding of Service Now, its modules, and architecture principles. Service Now Technical Architects work closely with stakeholders, developers, and other IT professionals to ensure that the technical solutions align with business goals and requirements.

• Design and Architecture:
  Develop and design architectural solutions within the Service Now platform that meet business needs and technical requirements. Ensure scalability, security, and performance of the solutions.
• Technology Evaluation:
  Assess and recommend Service Now solutions, tools, and frameworks that best fit the project requirements. Stay updated with the latest Service Now trends and innovations.
• Stakeholder
  
  Collaboration:
  
  Work closely with business stakeholders, project managers, developers, and other IT professionals to gather requirements, provide technical guidance, and ensure successful project delivery.
• System Integration:
  Plan and oversee the integration of Service Now with various systems and applications, ensuring seamless communication and data exchange between different components.
• Documentation:
  Create and maintain detailed documentation of architectural designs, technical specifications, and implementation plans. Ensure that documentation is accurate and up-to-date.
• Quality Assurance:
  Conduct code reviews, performance testing, and security assessments to ensure the quality and reliability of the Service Now solutions.
• Risk Management:
  
  Identify potential risks and issues related to the Service Now architecture, and develop mitigation strategies to address them.
• Mentorship:
  Provide guidance and mentorship to junior developers and other team members, helping them to develop their technical skills and knowledge.

· Technical Expertise:
In-depth knowledge of the Service Now platform, including its modules, scripting, and configurations. Familiarity with various programming languages and frameworks is a plus.

· Architectural

Skills:

Strong understanding of architectural principles, patterns, and best practices within Service Now. Experience with designing scalable, secure, and high-performance systems.

· Problem-Solving:
Excellent analytical and problem-solving skills, with the ability to identify and resolve complex technical issues within the Service Now platform.

· Communication:
Strong verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders.

· Team

Collaboration:

Ability to work effectively in a team environment, collaborating with diverse groups of professionals to achieve common goals.

· Adaptability:
Ability to adapt to changing technology landscapes and business requirements, and to learn new technologies and tools quickly.

· Educational Background: A bachelor's or master's degree in computer science, information technology, or a related field. Relevant certifications, such as Service Now Certified Implementation Specialist, Service Now Certified System Administrator, or other related certifications, are highly desirable.

· Minimum of 12-16 years of experience in Service Now development, system architecture, or a related technical role

· Proven track record of successfully designing and implementing complex Service Now solutions.

· Experience with both on-premise and cloud-based architectures.

· Extensive Experience on Service Now CMDB & Discovery Modules

· Good knowledge of CMDB data model

· Working experience in Discovery (OnPrem & Cloud based)

· Well versed with Service Now scripting, creation of custom patterns & tag based Discovery

· Experience in resolving Discovery issues & coordinating with various infra teams

· Working experience in Service Maps

· Experience in creating pattern based & tag based service maps

· Experience in writing custom patterns

· Hands-on experience with Event Management module

· Knowledge of various monitoring looks viz., SCOM, Nagios, Solar Winds, Azure monitor etc.

· Experience with practical designing and implementation knowledge on ITBM