Director, Resiliency Operations

Responsibilities

• Leading day‑to‑day management of TRR testing execution and results, plan creation and maintenance.
• Partner with FSC and BUs on DR failures (testing or incident) to derive actionable plans for mitigation.
• Partner with business units, Product Owners, and Business Continuity teams to align Critical Business Services (CBS) to applications and processes.
• Partner with product teams to resolve IT dependency mapping, documenting inconsistencies and associated risks.
• Have foundational technology experience (e.g., systems, cloud technologies, networking, security, storage).
• Exhibit executive presence; communicate clearly, concisely and impactfully to influence others, tailoring messaging to the audience.
• Solve complicated problems, demonstrate confidence with unanticipated situations, and find innovative ways to mitigate risk using advanced analytical and critical thinking skills.
• Participate in incident response and recovery activities, including on‑call and off‑hours support.

• 10‑15 years of demonstrated ability and familiarity with a range of technology platforms and environments such as cloud services, open/distributed systems, and mainframe.
• Experience collaborating across business units and products including third parties to analyze and test response capabilities.
• Understanding of the interaction across the technology stack from applications, middleware, databases, servers, routers, networks, and storage devices.
• Familiarity with data replication technologies and methods as well as cloud and hybrid cloud configurations and solutions.
• Experience in Disaster Recovery, Business Continuity or Risk related programs.
• Functional knowledge and experience with emergency response and crisis management (preferred).
• Bachelor’s or Master’s Degree in Computer Information Systems, Engineering, Data Analytics or Risk Management Discipline.