Technical Support Specialist

Overview

ABB is seeking a Technical Support Specialist to provide remote technical support and on-site support when required. The role emphasizes problem-solving, clear written and verbal communication, rapid investigation, and timely resolution of customer issues. Some travel may be required.

• Provide remote and on-site technical support for ABB software and hardware-related problems.
• Actively listen to customers, guide them through steps to resolve issues, and document cases in the CRM.
• Maintain up-to-date case information, current status, and resolution notes in the CRM system ().
• Collaborate with internal resources to resolve complex technical issues while maintaining strong customer relations.
• Conduct service work within the USA as needed (travel < 10%).

• Bachelor’s degree in chemical, computer, or electrical engineering, or a technical degree, or an equivalent combination of education and experience.
• 2+ years’ experience with computer/server/client setups, networking, and virtual machines.
• 2+ years’ experience with MS Windows client and server operating systems.
• 2+ years’ experience with Office
  365, Outlook, SharePoint, Azure cloud, and internet browsers.
• Experience with Infi
  90, Symphony, Symphony Plus, ABB 800xA, or AC800M (Control Builder) with high proficiency in at least one product.
• Strong written and verbal communication skills in English.
• Troubleshooting skills and root cause analysis ability.
• Basic industry knowledge in power generation, transmission, and related sectors.
• Familiarity with ERP (SAP preferred) and service CRM (Salesforce preferred).

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to sex, gender identity, race, ethnicity, religion, age, disability, or any other characteristic protected by law.

Resumes and applications will not be accepted via this message channel. For more information about your EEO rights, please visit the EEOC website.