Business Analyst

Role Overview

Under general supervision, the Business Analyst II supports the development, enhancement, and maintenance of program-related information systems for the Department of Children & Youth (DCY) Bureau of Early Care and Education Operations. This role involves collaboration with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.

• Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
• Review and validate system design documents to ensure alignment with requirements and program policies.
• Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
• Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
• Support system implementation, coordinating with affected entities on rollout, communication, and training.
• Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
• Maintain and update system reference tables, configuration settings, and security profiles.
• Interpret federal and state regulations to ensure system functionality remains compliant.
• Develop user documentation, including procedures, training materials, and manuals.
• Identify root causes of system or process issues and recommend corrective actions.
• Conduct training sessions or workshops on new or updated system processes.
• Prepare and submit system defect reports and monitor remediation progress.
• Stay current with program policies and rule changes that impact system requirements.
• Participate in staff meetings, project team activities, and training opportunities.
• Prepare activity reports, status updates, and other required documentation.
• Perform related administrative and project tasks as assigned.

• Help desk/ticketing systems (e.g., Service Now, Salesforce Case Management) (4 Years)
• Data analysis tools (e.g., Excel, Power BI, SQL for basic data queries) (4 Years)
• Testing and quality assurance tools (e.g., Azure Dev Ops Test Plans, manual test case management spreadsheets) (4 Years)
• Project management and collaboration platforms (e.g., Azure Dev Ops, Jira, Microsoft Teams) (4 Years)
• Process modeling and visualization tools (e.g., Microsoft Visio, Figma) (4 Years)
• 4-year college degree or equivalent
• Effective communication
• Critical thinking
• Problem solving
• Technical proficiency
• Interpersonal skills
• Research
• Strategic thinking

• IIBA or CBAP training and/or certification

4 years

• Location:
  
  Columbus, Ohio
• Work Mode:
  In-Office
• Minimal travel required
• Paid parking is provided