Loss Property Adjuster - Coordinated Cincinnati, OH

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Large Loss Property Adjuster
- Coordinated Cincinnati, OH

A day in the life of a Coordinated Property Adjuster: Spend your day handling claims virtually from home 60% of the time while up to 40% in the field.

• Handle escalated claims files that have complex contents or additional living expense damages.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
• Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• If offered the role, you will go through virtual training. You will receive ongoing support, mentoring and coaching as you develop your career.

• The Customer Service Expert - live Allstate's Claims Culture by caring, empowering, and restoring, by being compassionate, clear, and a committed partner in each Property claim.
• The Investigator - confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator - use phone, emails and sometimes video chat with customers to help them through a fast, fair, and easy claims process; discuss claim needs and keep customers updated on progress.
• The Negotiator - evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants in accordance with all legal and business standard methodologies.
• The Problem Solver - utilize multiple tools to get the job done in a fast-paced environment, including estimate tools and settlement platforms, using critical thinking.
• The Recorder - protect the company financially by executing policies and maintaining timely and accurate documentation in a claims system.

• Monday - Friday; 8 am - 5 pm with rotational weekend duty.
• This role may require weekend and extended hours if necessary to support customers.
• This position requires occasional onsite inspections in the field.

• Have a High School Diploma/GED or higher (Bachelor's Degree preferred).
• 4+ years of previous experience handling property insurance claims preferred.
• Experience using estimating software like Xactimate for complex contents estimating.
• Value providing an effortless customer service experience.
• You enjoy the ability to work independently starting your day from home.
• View problems and setbacks as opportunities for improvement and come up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Clear and professional communication - both written and verbal.
• Required to have a valid driver's license.
• Residency within the posted location is mandatory for this role.

You're provided with comprehensive training:

• The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
• Ongoing training opportunities for continuous improvement happen regularly on the job.

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license, which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

• Sign On Bonus:
  You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.
• Company Car:
  Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until guidelines are met, with mileage reimbursements for work use.
• Allstate Benefits:
  Time off, healthcare, retirement, and more; a Total Rewards package…