Field Service Technician - DCS & Plant Systems

• Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.

• Deliver quality customer service to satisfy customers.

• Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.

• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.

• Handle all periodic, routine, preventive maintenance and shutdown support.

• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.

• Maintain customer database by logging each call and the support provided.

• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.

• Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.

• Respond to customer questions, issues, and inquiries with accuracy and timeliness.

• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.

• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Requirements

• High School diploma or GED required.
• A special combination of experience and/or demonstrated accomplishments will be considered.
• Must be willing to maintain overnight travel of 80%.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
• Applicants must speak fluent English, have a legal driver’s license, and have a work authorization that would permit them to work for ABB in the US.
• Technicians will undertake formal ABB University training, on-the-job training, and receive mentorship along their journey.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

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Hard Skills

• Distributed Control System
• preventive maintenance
• troubleshooting
• technical support
• system modifications
• hardware upgrades
• software upgrades

Soft Skills

• customer service
• communication
• problem solving
• teamwork
• customer focus
• professional attitude
• sense of urgency

Certifications & Qualifications

• High School diploma
• GED