Operations Program Manager

Overview

Summary The Operations Program Manager translates organizational direction, evolving priorities, and ambiguity into structured work plans, actionable timelines, and critical decision points. This position is responsible for creating and managing programs within the operations team, such as the National Registry’s Accreditation and Policy and Procedure programs.

Mission The Operations Program Manager supports the National Registry’s mission by ensuring that operational programs are executed with clarity, consistency, and accountability. By transforming strategic direction into effective programs, projects, and processes, and by coordinating cross-functional work, this role safeguards operational integrity and enables informed, strategic decision-making.

Essential Functions

• Independently plan, execute, and oversee operations programs, ensuring alignment with organizational priorities, timelines, and capacity.
• Transform direction, evolving priorities, and ambiguous problem statements into clear scopes, work plans, milestones, and decision points.
• Partner with functional leaders and subject matter experts to create sustainable processes that balance standardization with operational realities, such as constraints from accreditation requirements.
• Proactively manage and coordinate policy lifecycle management and accreditation activities, including evidence preparation, timeline management, stakeholder communication, and acting as the primary liaison with the accreditor.
• Identify risks within assigned programs and support mitigation planning, escalation, and tracking.
• Develop and maintain operational reporting that provides visibility into work, progress, risks, and outcomes, translating data into actionable insights for leadership.
• Communicate proactively with stakeholders regarding status, risks, dependencies, and decisions to maintain alignment and accountability.
• Evaluate program and process effectiveness and recommend improvements to strengthen execution, governance, and operational consistency across National Registry programs.

Education and Experience:

• Bachelor’s degree required.
• 5 to 7 years of progressive experience in program management, project management, or operational roles involving cross-functional coordination and independent execution.
• 3 to 5 years of demonstrated experience managing complex initiatives with multiple stakeholders and competing priorities.

Competencies :

• Expertise in program and project management, including planning, execution, and risk tracking
• Ability to translate ambiguous direction into clear scopes, actionable plans, and deliverables
• Strong facilitation and coordination skills for working across multiple teams and priorities
• Experience with policy lifecycle management and accreditation or compliance-driven environments
• Sound judgment in prioritizing tasks, identifying and managing program risks, and escalating issues appropriately
• Effective written and verbal communication for leadership and broad audiences
• Stakeholder management skills, including influencing without direct authority
• High ownership mindset and accountability for outcomes
• Ability to operate independently while managing multiple concurrent initiatives
• Adaptability and comfort operating in ambiguity and change

• Able to travel approximately 10 nights per year.

• Capable of working in an office setting.

Salary Description: $82,000 – $87,000

National Registry of EMTs