Director Hub Operations

Overview

On Trac is hiring a Director, Hub Operations
.

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986,
On Trac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: 701 Crossroads Boulevard, Door S, Logan Township, NJ 08085

Salary: $198,000 - $297,000

Shift: Monday - Friday, 8:00am - 6:00pm (Hours subject to change based on the needs of the business)

The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods.

During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

• 7–10 years of managerial experience in logistics or a similar industry
• Extensive knowledge of HUB terminology and operating concepts (e.g., PPH, CCP, process rate, methods)
• Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment

• Lead people operations:
  Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans:
  Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance:
  Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution:
  Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics:
  Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity:
  Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination:
  Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security programs:
  Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.
• Ensure standards and readiness:
  Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.
• Stay connected to the floor:
  Walk the warehouse regularly to review sort efficiency and safety practices, assist as appropriate, and maintain visible, consistent on-site leadership.

• You align facility priorities to business strategy, using sound business judgment to set focus and make decisions that improve results.
• You lead change effectively, guiding teams through shifts in volume, priorities, and processes while maintaining steady execution.
• You engage and inspire others by addressing morale issues early, listening actively,…