Director of Strategic Business Operations

Director of Strategic Business Operations

Heritage Financial Credit Union

Posted Mar 9 | Full‑time | Kentucky

The Director of Strategic Business Operations is a leadership role responsible for driving a culture of innovation by identifying opportunities for technology, process, and workflow improvements. The Director recommends and implements technology‑enabled business processes and initiatives that enhance the experience for both members and employees while elevating operational performance, strategic alignment, and organizational efficiency.

Working under the strategic direction of the VP of Innovation & Credit Union Operations, the Director ensures organizational priorities are translated into coordinated implementation plans and successfully delivered across departments. The Director leads the Strategic Business Operations function, oversees Operational Strategy Analysts and related staff, and is accountable for initiative sequencing, operational readiness, and measurable execution results.

This role focuses on enterprise execution leadership, cross‑functional coordination, and operational excellence. The Director ensures initiatives move from concept to implementation efficiently, consistently, and with minimal disruption, strengthening operational performance, employee experience, and member service delivery.

Heritage Financial Credit Union is a member‑owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe in a workplace where everyone feels valued and respected.

• Integrity:
  We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence:
  We strive to provide our members with the best possible service.
• Teamwork:
  We believe that we can achieve more together than we can alone.
• Respect:
  We treat each other with dignity and respect.
• Community:
  We are committed to giving back to the communities we serve.

Salary Range: $84,000 - $105,000 annually, based on experience.

• Lead execution of enterprise initiatives.
• Direct implementation of cross‑functional initiatives impacting core banking systems, digital banking platforms, loan origination workflows, document management systems, automation tools, and operational reporting processes.
• Translate strategic priorities into actionable implementation plans with defined milestones, ownership, and success metrics.
• Ensure initiatives are delivered on schedule, aligned across departments, and operationally sustainable after rollout.
• Oversee the Credit Union’s operational ecosystem, coordinating delivery and optimization across core banking, online and mobile banking, lending platforms, document management, contact and voice technologies, and internal workflow tools.
• Guide execution of system upgrades, integrations, new modules, and process changes affecting these platforms.
• Manage and develop Operational Strategy Analysts and related staff.
• Establish team priorities and execution standards.
• Maintain documentation practices, cross‑training, and continuity of system knowledge.
• Evaluate incoming requests affecting systems, workflows, or operational processes.
• Coordinate sequencing of initiatives based on organizational priorities and operational readiness.
• Provide leadership recommendations regarding timing, dependencies, and delivery impacts.
• Confirm initiatives meet readiness requirements before launch, including workflow validation, testing, access controls, documentation, and communication plans.
• Coordinate implementation with affected departments.
• Monitor post‑launch results and ensure expected operational improvements are achieved.
• Work with Operations, Lending, Retail, IT, Compliance, Data & Analytics, and other teams to ensure initiatives are adopted effectively.
• Serve as the operational coordination point for system or workflow changes.
• Resolve delivery challenges and raise strategic decisions when necessary.
• Work with system vendors during implementations, upgrades, and enhancement initiatives.
• Ensure vendor timelines and deliverables align with organizational needs.
• Provide…