Regional Manager

Title: Regional Manager

Reports To: Sr. Director, Field Operations

Department: Field

Position Status: Salary Exempt

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world‑class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top‑notch benefits.

A Regional Manager is responsible for the staffing, profit, performance, and operations within an assigned Region. Primary duties include hiring, training and developing District Managers while delivering profitable market share growth. Builds a strategically focused plan to provide outstanding customer service to all customers and develop sustainable partnerships with our providers and technicians in the assigned region. Works directly with National Accounts Teams to co‑facilitate the relationship building of existing corporate customers.

• Provides coaching and leadership to a regional DM team to deliver profitable market share growth.
• Ensures all properties are maintained in accordance with quality standards per contract and per brand promise specifications.
• Responsible for fostering relationships to maintain and interact with key clients.
• Provides key market information, and inputs to the company’s strategies and initiatives.
• Establishes individual sales and profit objectives to ensure the attainment of the overall region’s goals.
• Inspires and motivates by setting direction for and allowing others to take the lead in achieving that vision.
• Involves teams in identifying and achieving common goals and priorities.
• Ensures that the District Managers, Providers, and Technicians are effectively trained on and utilizing our technology offerings with customers.
• Completes Quarterly Evaluations and annual reviews for managed team.
• Works directly with District Managers to manage the quality of the Provider and Technician base.
• Internally communicates market trends and potential new market segments, customer requirements, and market intelligence.
• Provides direction and development of associates through daily coaching, frequent in‑person visits, and the administration of performance management through development plans.
• Will execute responsibilities and support District Managers as needed.
• Support insurance claim investigations as needed and requested by the company.
• Other duties as assigned by management.

• Demonstrated proficiency in coaching, leading, and developing teams.
• Possesses a high level of account management/sales and customer service knowledge.
• Demonstrated verbal and written communication skills.
• Proven track record of meeting or exceeding financial goals and KPIs.
• Demonstrated experience maintaining a calm and professional demeanor when handling stressful situations.
• Proven experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
• Must demonstrate a strong attention to detail with excellent organization skills.
• Proactive and entrepreneurial management style with a strong ability to think strategically and creatively.
• Excellent relationship building skills.
• Strong conflict resolution skills.
• Fosters a team environment.
• Demonstrates the ability to act in a decisive, urgent, and committed way to achieve results.
• Remains focused on the goal and leverages resources to reach that goal.
• Takes thoughtful risks knowing that taking a risk is often better than not acting at all.
• Establishes high standards of performance and holds others accountable for the same standards and results.
• Demonstrates tolerance and adaptability when dealing with ambiguous situations.
• Lives the DMG Basics.
• Bachelor’s degree preferred and/or Relative Experience; HS Diploma or GED required.
• Working knowledge of all Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
• Valid Driver’s License; must provide own vehicle.
• Ability to meet position demands:
  Significant extended travel expected (80%), extensive…