Account Manager

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

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Account Manager - ABM Education Account Position Summary The Account Manager is responsible for the overall leadership, performance, and management of custodial and facility services within an assigned education account. This role ensures operational excellence, financial performance, client satisfaction, and compliance with ABM standards. The Account Manager serves as the primary liaison with school district leadership and drives continuous improvement across all service areas.

* Bachelor's degree or equivalent experience

* 5+ years of management experience in facilities, custodial, or service-related industry

* Demonstrated leadership experience managing multiple locations or large teams

* Strong financial acumen and budget management experience

* Excellent communication, client-facing, and problem-solving skills

Preferred

* Experience managing K-12 or higher education accounts

* Knowledge of custodial operations, floor care, and industry best practices

* Bilingual (Spanish/English) preferred

* Experience in union environments (if applicable)
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- Physical Requirements

* Ability to walk sites, perform inspections, and occasionally lift up to 40-50 pounds

* Capability to support operations in a hands-on environment when needed
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- Work Environment

* School campuses, administrative offices, and multiple facility locations

* Interaction with students, educators, and staff in a professional and service-oriented manner

* May require flexible hours, including evenings or weekends
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- Key Competencies

* Strategic leadership

* Client relationship management

* Financial and business acumen

* Operational excellence

* Decision-making and problem-solving

* Communication and influence
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- Success Measures

* Client satisfaction and retention

* Achievement of financial targets (revenue and margin)

Account Leadership & Operations

* Oversee all aspects of custodial and facility support operations across assigned schools or campus locations

* Ensure consistent delivery of services in accordance with contracts, scope of work, and ABM standards

* Develop and execute operational plans to meet service, quality, and efficiency goals

* Monitor key performance metrics and implement improvement strategies
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- Client Relationship Management

* Serve as the primary point of contact for district leadership, administrators, and key stakeholders

* Build strong, long-term client relationships and ensure high levels of satisfaction

* Lead regular business reviews and provide performance updates, reporting, and insights

* Proactively address concerns, resolve issues, and identify opportunities for expanded services
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- Financial Performance

* Manage account budget, including labor, supplies, and equipment costs

* Ensure financial targets are met or exceeded (revenue, margin, cost control)

* Analyze financial reports and adjust operations to improve…