Senior Manager - Operations

Duties and Responsibilities

• Account Management: Serve as the primary liaison between the company and the client, lead client meetings, field client questions and requests, interpret client needs and develop appropriate action plans, work with the management team to monitor, assess and improve program processes, services, systems and analysis, and provide internal advocacy for the client.
• Team Management: Ensure the team meets contractual obligations and seek ways to improve operational performance, identify staffing needs and collaborate with pharmacy leadership and HR to recruit appropriate staff, serve as the interface for cross‑functional activities, design programs to maintain high motivation, establish team goals, conduct performance reviews of the management team, provide training and mentoring, hold regular team meetings and one‑on‑one meetings with managers, coach leaders, and partner with Human Resources on associate‑relations issues.
• Business Development: Partner with New Business Development to customize and present capabilities, market services to prospective clients, write proposals for new and existing customers, stay abreast of new business opportunities, influence clients about additional services, and identify new services to add value to both the client and the organization.
• Training and Mentoring: Translate organizational strategies into team goals, lead training sessions, mentor managers and pharmacy team members, develop plans to facilitate growth and development, identify opportunities for team members, and coach managers and assistant managers for career development.
• Financial Accountability: Manage the monthly budget and expenses, follow up on outstanding invoices, and participate in budget development.
• Quality and Compliance: Explain to clients how quality is ensured and tracked, implement processes to monitor quality and program compliance, collaborate with the Compliance team on program audits, and work with leadership to address audit findings and implement corrective action.
• Organizational Leadership: Support company initiatives, exemplify core values, communicate company policies effectively, maintain open communication at all levels, reward appropriate behavior, and collaborate across groups on program projects, new service line implementations, database updates, and system testing.
• Travel to attend client meetings, trainings, or to support team members across multiple offices.

• Past experience in client management, communications, project implementation, contract management, and ability to manage multiple programs with call‑center and pharmacy metrics.
• Minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level.
• A four‑year degree is preferred.

• General knowledge of patient assistance programs and pharmacy management; call‑center experience or exposure.
• Client management experience.
• Strong verbal and written communication skills with demonstrated presentation ability.
• Ability to lead, develop others and collaborate across groups to resolve issues.
• Strong interpersonal and organizational skills with attention to detail.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Ability to manage multiple tasks in parallel processes.
• General understanding of health‑care payer research, policy and payer landscape (preferred).
• Ability to resolve associate issues effectively and efficiently.

• Competitive salary range: $100,700 - $155,100, adjusted for locale.
• Comprehensive benefits covering medical, dental, vision, behavioral health, paid parental and caregiver leave, backup dependent care, adoption assistance, infertility coverage, and family‑building support.
• Training programs, professional development resources, mentorship, employee resource groups and volunteer activities.
• Inclusive culture with support for living with purpose.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal‑opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process in accordance with legal requirements. For accommodation requests, please call  or email