Manager, Member Solutions

Provide essential operational and supervisory support to collection efforts.

This position is located in Fort Knox and requires commuting during standard business hours.

• Collections Regulations – expert in regulatory, legal, and compliance impact of government and other secondary market loans, escrow, and private mortgage insurance (PMI). Maintain a detailed understanding of the regulatory requirements and expectations for credit union collections, third party collections, overdraft services, and deceased accounts.
• Loss Mitigation – manage loss mitigation, recoveries, overdraft accounts, imaging, and deceased accounts to ensure smooth and efficient flow of work. Ensure best practices are exercised and followed. Submit any recommendations for enhancements to workflow to the Director.
• Staffing Support – support the Director by maintaining team calendar to ensure the department is always adequately staffed to handle call volume and meet monthly goal expectations.
• Member Collections – manage and monitor all aspects of collection for negative shares, including returned checks, overdraft protection program, approval and monitoring of work out courtesy pay loans.
• Legal Reviews – support the team responsible for legal actions, foreclosures, and bankruptcies. Ensure adequate tracking and reporting of activity in these areas is maintained and routinely provided to management. Review and approve accounts recommended for legal action, and settlement offers. Routinely perform a cost benefit analysis to determine if settlement and legal decisions are beneficial to the member and the credit union.
• Repossessions – approve strategy for repossessions on auto, and other secured vehicles.

• Bachelor’s degree in business or related field obtained through a formal 4-year program, from an accredited higher education institution and/or equivalent work experience.
• Supervisory and management experience.
• Ability to organize and motivate team members toward achieving established goals and objectives.
• Maintain a professional demeanor in all situations.

• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts