Transactions Manager - Receivable Operations

Are you a dynamic leader who thrives in a production-based environment that offers a platform for career growth?

As a Transactions Manager in Receivables Operations, you will be managing a team processing daily document transactions and extraction of checks and remittances. The firm’s Receivables Operations division enables customers to accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

• Lead a team of full and part-time front-line employees.
• Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved.
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgement; elevate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Ensure team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience.
• Track team performance and implementing action plans that manage improved performance and high quality.

• Minimum 3 years’ management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end to end process flow, consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost.

11:30pm - 8:00am Sunday - Thursday;
Shift differential: 15%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.