Hospital Operations Senior Manager

Job Overview

This executive‑level position is accountable for all safety, quality, operational, financial, and caregiver engagement processes and outcomes for a large complex community hospital. The role provides site leadership for 18 to 20 service lines, oversees approximately 500 caregivers, and manages about $36M in expenses.

• Provide operational leadership aligned with Intermountain Healthcare’s vision and goals, balancing short‑term and long‑term objectives.
• Ensure departments adhere to hospital quality programs, with ongoing monitoring of patient care quality.
• Establish and maintain quality control programs and ensure compliance with Joint Commission standards, state rules, regulations, and federal guidelines.
• Oversee operational and capital budgets, providing oversight and strategic budgeting guidance.
• Evaluate, facilitate, and direct improvement initiatives in operations, service standards, and resource utilization to achieve efficient outcomes.
• Facilitate collaborative problem solving across interdepartmental disciplines.
• Achieve operational results through strategic thinking, maintaining a customer focus, building relationships, developing staff, and motivating teams.
• Monitor and report on patient experience, inspiring managers to meet or exceed patient experience expectations.
• Build and enhance employee engagement within the manager’s area of accountability.
• Work effectively with support staff and key departments to troubleshoot and solve problems.
• Partner with other leaders for emergency preparedness, facility oversight, strategic planning, best‑practice initiatives, benchmarking, and integrated delivery system efforts.
• Lead and advise end‑to‑end process improvement teams, communicating outcomes to key stakeholders.
• Coordinate and complete special projects assigned by the Hospital Administrator.

• Bachelor’s degree in business or healthcare from an accredited institution.
• Three years of leadership experience.
• Demonstrated excellent interpersonal and communication skills.
• Demonstrated leadership abilities.
• Demonstrated organizational skills.
• Demonstrated success with operational outcomes and physician relationships.

• Master’s degree in business or a related healthcare field from an accredited institution.
• Intermountain Operating Model training and evidence of use in practice.
• Experience with Intermountain Healthcare’s Physician Contracting.

• Interact with others by effectively communicating orally and in writing.
• Operate computers and other office equipment requiring finger and hand movement.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods while working on a computer, telephone, or other equipment.

Scheduled Weekly

Hours:

40 hours
Hourly Rate: $59.50 - $91.84 (actual rate based on experience)

Eligible for the Annual Pay for Performance (AP4P) Plan. Generous benefits package that includes wellness programs and the PEAK tuition coverage program.

Intermountain Health is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Intermountain Health Logan Regional Hospital, Logan, Utah