Divisional Sales Manager- Northern & East Ontario

About the Team

At Pandora our Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi‑brand accounts, shop‑in‑shop locations, and owned and operated (O&O) concept stores. The DSM manages relationships with wholesale partners, directly oversees Store Managers of O&O concept stores, and is accountable for achieving sell‑in and sell‑out budgets in every door.

They build and develop a high‑performing team through recruitment, retention, training, and development of individuals.

• Deliver sales performance against forecast and targets by executing business plans and sales strategies throughout the region.
• Identify trends, wins, and opportunities to develop business plans that drive revenue growth and profitability.
• Partner with the Divisional Sales Director to set sales and KPI goals for owned channels.
• Set KPI goals, budgets, objectives, and marketing plans for each multi‑brand and franchise store and communicate with owners.
• Review store financial reports, analyze Key Performance Indicators for trends, and coach as appropriate.
• Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
• Ensure compliance in key operating issues (audits, loss prevention, policy, procedures); train Store Managers to improve productivity and reduce shrink.
• Prepare and conduct performance appraisals and evaluations for O&O Store Managers; recognize performance gaps and coach to take appropriate action.
• Proactively recruit, develop, and retain Store Managers and store leadership as needed.
• Lead the rollout of company initiatives and product launches, monitoring progress and providing ongoing coaching.
• Determine the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores.
• Analyze and optimize sell‑in and sell‑out performance of multi‑brand and franchise stores.
• Monitor and help manage inventory levels at each wholesale/franchise account to optimize sell‑in and sell‑out.
• Prospect for new multi‑brand opportunities for continuous growth in the region.
• Optimize the multi‑brand network by evaluating dealers and collaborating to close, upgrade, and open accounts.
• Monitor and respond to customer experience surveys for owned and franchise stores.
• Travel to all points of distribution within the region to build relationships and gain a firsthand understanding of the business.
• Develop and foster relationships with wholesale retailers and key accounts within the region.
• Build key cross‑functional relationships, communicating relevant business information and gaining support for on‑going field needs.
• Control expenses within the region to meet budget guidelines.
• Maintain accurate reporting on the performance of the region—forecast and report on sales performance on a regular cadence.
• Define and role‑model target behaviors for the sales organization in collaboration with leadership.

• Bachelor's degree in Business, Marketing, similar field, or equivalent working experience.
• 8+ years of multi‑store leadership experience.
• Retail and wholesale experience.
• Geographically located in the division or willing to relocate to the division.
• Value‑based leadership skills with a proven ability and passion to coach and develop talent.
• Entrepreneurial and strategic thinker with planning and execution capabilities to grow the business.
• Self‑motivated and driven toward achievement of goals.
• Proven track record of increasing sales and store profitability.
• Ability to build relationships, manage key stakeholder relationships, and influence others internally and externally.
• Strong interpersonal skills, with the ability to communicate effectively with individuals at all levels.
• Solution‑oriented and demonstrated ability to overcome challenges.
• Strong understanding of inventory management to maximize business potential.
• Comfortable with ambiguity and working “in the grey.”
• Strong business acumen and analytical capabilities.
• Experience with key…