Director, Rx Clinical Operations - FuzeRx

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

The Director, Central Operations reports to the VP, Call and Clinical Operations and manages a team of patient operations managers. You will work cross‑functionally with leaders across Fuze Rx to translate our technology infrastructure into measurable operational performance, oversee the Patient Operations Care team, and drive initiatives that ensure a seamless patient experience across our automated dispensing and API‑integrated platforms.

• Patients First:
  We tirelessly address the most pressing needs in healthcare because patient well‑being is our priority.
• Innovation with Urgency:
  We never settle for how it’s done today. We invent how it will be done tomorrow, creating impact by innovating rather than anticipating.
• Lead with Integrity:
  We do what is best for our people, our customers, and above all, our patients.

• Oversee performance and growth of Customer Service, Prescription Processing, Client‑specific teams, and manage both internal staff and external vendors.
• Lead operational excellence across central fill pharmacy networks and courier delivery operations.
• Drive business success and increase efficiency while lowering the cost‑to‑fill using Key Performance Indicators (KPIs).
• Manage quality, turnaround time (TAT), and customer satisfaction metrics to keep Fuze Rx the preferred infrastructure partner for telehealth and pharma partners.
• Establish reporting and capability requirements, collaborating cross‑functionally to deliver data‑driven insights.
• Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles.
• Lead a large team of managers, supervisors, and team members, fostering a positive employee engagement environment.

• 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors.
• Proven track record of managing complex, multi‑product patient operations teams within a highly regulated, compliance‑intensive environment.
• Demonstrated ability to implement new programs and procedures that drive business transformation and organic revenue growth.
• Experience managing omni‑channel support (email, text, etc.) and deep understanding of CRM and EMR systems, TPOS a plus.
• Strong organizational planning skills and ability to navigate ambiguity in a rapidly evolving market.
• Excellent communication skills and ability to convey complex operational data to diverse audiences, including executive stakeholders.
• Preferred:
  Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.

Work at a computer terminal with monitor, keyboard and mouse for extended periods; periodically move away for in‑person meetings; stoop, bend and reach for equipment and supplies; perform frequent repetitive motions with wrists, hands and fingers; lift, carry, push, pull and move objects up to 50 pounds. Must effectively communicate through verbal interactions, discern auditory information and visually perceive details to perform essential job functions.

Salary Range: $153,000 – $192,000
Commission Eligible:
No
Travel:
Yes – required up to 25% of the time

• Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin

Applicants must be…