Director, Rx Clinical Operations - FuzeRx

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments, and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value.

The Director, Central Operations reports to the VP, Call and Clinical Operations to support our Central Operations department. In this role, you will manage a team of patient operations managers and work cross‑functionally with leaders across Fuze Rx to translate our technology infrastructure into measurable operational performance.

• Oversee the performance and growth of Patient Operations care teams, including customer service, prescription processing, and client‑specific teams.
• Lead operational excellence across central fill pharmacy networks and courier delivery operations.
• Use KPIs to drive business success, increase efficiency and lower cost‑to‑fill on an annual basis.
• Manage quality, turnaround time (TAT) and customer satisfaction metrics to maintain Fuze Rx as the preferred infrastructure partner.
• Establish reporting and capability requirements and deliver data‑driven insights through cross‑functional collaboration.
• Analyze data to forecast staffing needs and optimize resource allocation across multiple roles.
• Lead a high‑performing team of managers, supervisors and team members, fostering positive employee engagement and experience.

• 10+ years of progressive leadership experience in pharmacy services, digital health or health‑tech sectors.
• Proven track record of managing complex, multi‑product patient operations teams within a highly regulated, compliance‑intensive environment.
• Strong ability to implement new programs, procedures and business transformations that drive revenue growth.
• Experience managing omni‑channel support (email, text, etc.) and familiarity with CRM and EMR systems (TPOS a plus).
• Excellent organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market.
• Strong communication skills, able to convey complex operational data to diverse audiences, including executives.

• Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms.

Ability to work at a computer terminal with monitor, keyboard and mouse for extended periods, periodically stand, stoop, bend, reach, and lift objects up to 50 pounds. Ability to communicate verbally, discern auditory information, and visually perceive details.

Salary Range: $153,000 – $192,000. Commission Eligible:
No. Travel Required up to 25% of the time. Benefits include dental, vision, multiple medical plans, 401(k), group life, AD&D, FSA, HSA, commuter, STD and LTD, supplemental plans, flexible vacation, paid sick time, holidays, parental and caregiver leave, and a lifestyle spending account.

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status or any other legally protected basis. The company provides reasonable accommodation for qualified individuals with disabilities. Fuze Health is an E‑Verify participating company.