Community Donation Manager; Operations Manager

Community Donation Manager (Operations Manager)

The Community Donation Manager position averages 45 hours per week and is a non-exempt role, during and after the formal training period.

• Geographic & job eligibility rules may apply
• Healthcare Plans:
  Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain)
• Paid Time Off:
  Sick Pay;
  Vacation Pay - Approximately 2 weeks; 6 paid holidays plus 1 to 2 additional floating holidays
• Team member discounts:
  Up to 50% off store merchandise
• Flexible spending accounts:
  Use pre‑tax dollars for eligible health and day‑care expenses
• Employee Assistance Program (EAP): A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work‑life balance
• Retirement Plan: A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Life insurance:
  Company provided peace of mind and the option to purchase a supplemental plan
• Additional Benefits:
  Annual Bonus;
  Performance Merit Increases;
  Disability Insurance;
  Parental Leave

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose‑driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

Comprehensive onboarding and training from day one. In‑house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90 % of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Accountable for the overall management and direction of the processes associated with the day‑to‑day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation.

Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values.

• Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained.
• Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times.
• Engages with customers and donors to actively promote Savers’ brand both in the store and in the community as required.
• Ensures donations are accurately weighed by classification and accounted for.
• Plans, tracks, and measures donation goals and results.
• Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic.
• Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand.
• Leverages Voice of the Customer Program to improve donor satisfaction.
• Performs the duties of the CDC Ambassador as required.

• Leads, directs, and supervises the work of CDC Ambassadors.
• Plans staffing needs; recruits, selects, and trains new CDC Ambassadors.
• Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues.
• Develops a culture of genuine appreciation for donors and donations at the CDC…