Operations Manager - Cincinnatti, OH

All Jobs >
Operations Manager - Cincinnatti, OH

The Operations Manager
, is a senior leadership role at DCOMM
, responsible for overseeing Residential and Business Class Fulfillment Services and Bury Drop operations across multiple business units. This role works directly with System Operators in the telecommunications and broadband industry to ensure high-activity fulfillment services operations meet customer expectations, adhere to metrics, and align with company standards.

Leading a team of Field Managers, Field Supervisors, and Technicians, including employees and subcontractors, the Operations Manager drives operational execution, resource optimization, and employee retention across multiple regions. This role requires exceptional communication skills to engage with customers professionally, provide factual and transparent updates, and ensure commitments are met with precision and accountability.

A key focus of this role is ensuring adherence to customer‑defined performance metrics, which are unique to the operator and operation. These metrics include quality of work, service rework rates, on‑time arrivals, meter checks, and other critical benchmarks that reflect operational success and customer satisfaction.

Safety and compliance are foundational aspects of this role, with responsibility for promoting a safety‑first culture, conducting regular training and audits, and ensuring adherence to OSHA regulations and company safety standards. The Operations Manager plays a strategic role in ensuring financial performance, achieving key metrics such as Labor‑to‑Revenue (L2R) and Management‑to‑Revenue (M2R), and supporting the company’s growth initiatives.

The ideal candidate is a results‑driven leader with extensive experience in fulfillment services operations with a general contractor working in the telecommunications sector for System Operators. They are skilled at managing multiple business units, addressing complex challenges, and fostering a culture of collaboration, accountability, and continuous improvement in a fast‑paced, high‑demand environment.

Strategic Oversight Across Multiple Business Units
:
Lead Residential and Business Class Fulfillment Services and Bury Drop operations across regions, ensuring alignment with customer expectations, corporate goals, and industry standards.

Leadership of Operations Managers
:
Directly oversee and mentor Operations Managers, ensuring consistent execution of fulfillment services operations and professional growth within their teams.

Customer Relationship Management
:
Act as a senior representative for System Operators, providing professional, factual, and transparent communication. Address service challenges promptly, maintain strong relationships, and ensure commitments are met with precision and accountability.

Resource Optimization
:
Manage the allocation of personnel, vehicles, and equipment across a operations, ensuring efficiency and cost‑effectiveness. Utilize customer‑provided resource management platforms to track, analyze, and optimize operations.

Financial and Budgetary Management
:
Oversee regional budgets, achieving KPIs such as Labor‑to‑Revenue (L2R), Management‑to‑Revenue (M2R), subcontractor payouts, and adherence to sales budgets. Provide regular financial performance updates to leadership and implement cost‑saving measures.

Customer Performance Metrics
:
Monitor and enforce adherence to customer‑defined metrics, including service timelines, quality standards, and satisfaction scores. Proactively address deficiencies with corrective actions to maintain high service levels.

Safety Leadership
:
Champion a safety‑first culture by promoting and enforcing compliance with OSHA regulations, company safety protocols, and local standards. Conduct safety training and audits across all business units.

Operational Excellence
:
Ensure scheduling, dispatching, and work orders are completed efficiently and accurately. Oversee the use of customer‑provided resource management platforms to maintain detailed records and identify opportunities for improvement.

Subcontractor Management
:
Oversee subcontractor performance across regions, ensuring adherence to…