Process Improvement Director – Retail Bank Operations

Responsibilities

• Be a key leader in our Operational Process Excellence (OPEx) organization, reporting to the OPEx Director
• Identify and implement strategies to improve client and employee experiences, minimize risk exposure, and reduce expenses in Retail Bank Operations
• Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals
• Lead a diverse and highly skilled team tasked with delivering benefits through the implementation of intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems
• Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices
• Define success metrics and track performance improvements tied to the portfolio of transformation projects (e.g., cycle/handle times, cost efficiencies, error rates, etc.)
• Ensure adherence to project lifecycle governance requirements and manage financial accountability for projects led by the team

• Proven executive-level facilitation and influence skills; able to lead ambiguous, high-stakes strategy design discussions with key stakeholders
• Proven experience developing and executing on business strategies
• Proven history of team leadership, development, and engagement
• Industry experience is typically 8+ years
• At least 5 years of prior management experience is typically required
• Higher level education such as a Masters degree, PhD, or certifications is desirable
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered