Lead, Operations Strategy

Overview

Job Summary: The Office of Strategy Management (OSM) serves as the organization’s connector between strategy and execution. The team leads the most consequential initiatives across the enterprise and ensures the right people are doing the right work at the right time. This is a highly visible team and a high-impact role. The Lead, OSM Operations Partner is a people manager and operational leader responsible for the internal operating engine that makes OSM run.

This role owns the core people, process, and data infrastructure that scale the team’s impact — from how new team members ramp, to how the team builds capability, to how strategy data flows across the portfolio. The Lead, OSM Operations Partner directly manages the OSM Operations Specialist, works closely with the full OSM leadership team as a trusted operational thought partner, and supports the broader OSM team by holding the standards, protocols, and rhythms that keep the function aligned.

This is a high-visibility role with direct line of sight to enterprise strategy.

• Lead OSM internal operations end-to-end, designing and continuously improving the core processes that enable a high-performing strategy function.
• Serve as a trusted operational partner to the full OSM leadership team, bringing structured thinking, recommendations, and clear tradeoffs to the decisions that shape how the function runs.
• Directly manage the OSM Operations Specialist — set clear goals, provide regular coaching and feedback, conduct performance reviews, and actively develop the team member’s capability and career.
• Support the broader OSM team in a consultative capacity, keeping team members aligned to standard practices, protocols, templates, and ways of working so the function operates with consistency and rigor.
• Own onboarding for new OSM team members, interns, and Rotation Analysts; build structured ramp plans that accelerate productivity from day one and create a consistent experience across the team.
• Drive team skill development by identifying capability gaps, curating learning paths, and partnering with leadership to build depth across the function.
• Build and maintain team staffing plans, aligning capacity to enterprise demand, surfacing risks early, and informing prioritization tradeoffs across the OSM portfolio.
• Own time tracking processes and reporting; ensure accurate allocation visibility that supports leadership decision-making on resourcing and investment.
• Manage internal Master Service Agreements (MSAs), and partner coordination across functions.
• Lead strategy data management — establish data standards, ensure integrity across the OSM toolchain, and translate data into insights that drive better portfolio decisions.
• Establish governance and reporting rhythms that keep the OSM team aligned, accountable, and visible to enterprise stakeholders.
• Identify, prioritize, and execute internal continuous improvement initiatives that scale OSM’s reach without scaling headcount.
• Maintain shared knowledge bases, templates, and documentation that codify how the OSM operates and onboard future team members faster.
• Collaborate across HR, Finance, IT, and other enterprise functions to align internal OSM operations with broader enterprise standards.

• Demonstrated ability to design, implement, and continuously improve operational processes in a complex, fast-moving environment.
• Strong program management instincts — able to take ambiguous internal needs and convert them into structured, scalable work streams.
• Sound business judgment with the confidence to make decisions, name tradeoffs, and bring recommendations to leadership.
• Pervious track record leading cross-functional initiatives without formal authority.
• Demonstrated people management experience — ability to set clear goals, provide consistent coaching and feedback, conduct performance reviews, and develop direct reports over time.
• Strong analytical skills with the ability to translate data into insight, and insight into action.
• Excellent written and verbal communication; able to engage credibly with executives, peers, and individual contributors.
• Comfort operating in ambiguity and driving…