Service Manager - Climate Control

Overview

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. We offer pumps, scaffolding, and general construction tools, with a vast fleet and a friendly, knowledgeable staff. Our employees are our greatest asset, and we invest in ongoing training and competitive benefits.

As a highly successful national company, we continuously seek talented individuals to support growth. If you are interested in pursuing a rewarding career, review our opportunities.

Position Objective: As a Service Manager, you will champion the Sunbelt Safety Culture in the Service Department, ensuring compliance with OSHA/ANSI, Federal, State, and local laws, and with Sunbelt Safety Department policies. You will promote the CC Branch Family Culture and help lead the Service Department in Safety initiatives, including Power Up, Take 10, proactive events, safety metrics, truck and trailer safety (Use the "Apply for this Job" box below). and Weekly Power Up Talk / Engagement Wednesday.

You will direct the servicing of company equipment in a safe, timely, and effective manner, manage assets and inventories across various systems and paperwork, and train and develop technicians to create a safe, high-quality, efficient department that meets customer and company needs.

Safety and People

• Apply and execute the Sunbelt safety culture at the branch, on job sites, and with all team members
• Assist in staffing the branch service team to support the business
• Work with leadership and regional technicians to plan training and development of the service team
• Prepare weekly work schedules and on-call schedules to support customers, operations, and service calls
• Monitor work schedules and overtime hours / cost

Branch Operational Standards

• Manage the repair and maintenance of company-owned gear and equipment (Ready to Rent, Returned, Down)
• Evaluate equipment after repairs, maintenance, or safety checks
• Lead and manage fleet readiness and fleet management
• Review and verify equipment status documents before and after rental; perform quality control checks
• Order parts to maintain adequate supplies; manage parts and supply inventory
• Work with equipment vendors to understand maintenance requirements for new equipment
• Handle customer complaints regarding equipment condition or operation
• Manage and monitor IRR repair cost and budget compliance
• Update, maintain, and organize equipment service records
• Create, update, close, and bill work orders
• File warranty claims in a timely fashion
• Follow up on all TSB bulletins for claims and billing
• Commission new equipment
• Manage and monitor fleet impairment and disposals monthly
• Manage the disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)

Reporting Management and Understanding

• Maintain equipment service and fleet status records
• Open work order reports, warranty claim summaries, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary
• Review JSS and Job / project folders with branch manager and sales team
• Review contracts
• Coordinate with the sales team, customers, and PoSB on delivery / setup
• Verify labor hours and billing
• Set up supplies, vendors, and materials
• Review job / project folders with BM and team on daily, weekly, monthly cadence
• Visit job / project sites to support and provide customer service and build relationships
• Perform other duties as assigned by the manager

Education & Experience:

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• HVAC Certification
• OSHA 10 Certification
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy and reporting experience
• Inventory management experience
• Ability to train others in a safe and positive manner
• Experience with organizing presentations and delivering information to individuals and groups

Base Pay Range: $56,304.

Starting rate of pay…