Service Delivery Lead MSP Operations
Job in
Covington, Kenton County, Kentucky, 41011, USA
Listed on 2026-07-21
Listing for:
Thrive
Full Time
position Listed on 2026-07-21
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Thrive is seeking a Service Delivery Supervisor to oversee the Support team, coordinate case routing, and drive KPI achievement. The role combines leadership with customer service and basic technical knowledge to maintain a high-performing, learning-oriented environment.
The successful candidate will guide shifts, train engineers for various clients, manage escalations, and collaborate with PODs and Service Delivery Managers to uphold Thrive standards.
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