Validation SME - Delivery Leader

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world‑class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Job Function

The primary areas of focus for this role include technical delivery and business development in the Eastern region of the United States. Verista is structured as a matrixed organization and the delivery operations partners with client services leadership and sales to manage the overall delivery and client experience collectively. The Validation SME, with Delivery Leader role, is responsible for managing and growing all revenue specific to their respective accounts and region for which they are assigned.

This role provides positive leadership, manages and grows their service offerings by partnering with applicable service owners, sales and client leadership across all their assigned accounts and projects. The Validation SME is a cross functional expert that must work with their Regional Heads and the Executive Leadership Team to develop and ensure quality execution of services, new business opportunities, talent development and packaging of services to optimize profitability.

The successful incumbent will drive the Verista Values and Mission – to be the leading provider of automation and compliance solutions across the entire regulated IT‑OT (Information Technology and Operations Technology) Stack. This includes leading strategies and tactics related to ensure:

• Industry Leadership
• Customer Value
• Expansion & Growth
• Collaboration & Scale

The position is to set an example of Verista Culture of hard work, positive attitude, commitment to satisfy the customer, and strong interpersonal skills.

Job Responsibilities

• Manage, execute and lead the designated staff on projects they are assigned to ensure customers, sales and service delivery activities meet or exceed customer and company goals and expectations
• As a technical leader in a professional services organization, this role is expected to carry utilization targets on billable projects as a high-level or recognized market SME. Targets are in the 50‑75% range and will be specifically defined in alignment with overall Gross Margins targets within your assigned accounts and region. Technical knowledge and ability to connect at all levels are essential to success in this role
• Manage and track to annual goals including Revenue, Margin, Utilization, Employee Retention, & Client Rating
• Develop strategies and tactics to ensure goals are met
• Update monthly goal reports
• The Validation SME – Delivery Leader’s responsibilities as outlined in the corporate RACI document including but not limited to the following areas and activities:
  • Sales and New Engagement Activities in the Delivery Leader Role Capacity
    • Offer and support all lead generation activities, as necessary
    • Responsible for reviewing, assessing and defining all requirements for scope and estimation of contracts
    • New Business Development:
      The Validation SME – Delivery Leader are responsible for providing the technical depth and supporting relationship development with new logo and existing account sales and client services members during the sales process
  • Project Implementation and Execution as SME
    • Ensure…