More jobs:
Training & Operations Manager, CCaaS & Workforce Tools
Job in
Covington, Kenton County, Kentucky, 41011, USA
Listed on 2026-07-24
Listing for:
PPLSI
Apprenticeship/Internship
position Listed on 2026-07-24
Job specializations:
-
Management
Change Management, Operations Management
Job Description & How to Apply Below
PPLSI is seeking an experienced Business Solutions Department Manager in Ada, KY, to drive onboarding and ongoing training across the department. You will lead CCaaS optimization, workforce tools, and performance reporting to support data‑driven decisions.
You will develop and coach a team, set clear goals, and partner with leaders to identify training needs, ensuring standards and documentation are up to date and aligned with operational goals.
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