Supervisory Tax Examining Technician - Temporary NTE 1 year, MBE up to 5 years, MBMP

Job Title

General Manager Duties

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as a first-line supervisor with full supervisory authority over a team of Tax Examiners and/or support staff performing work across Accounts Management, EPSS, Return Integrity & Compliance Services, and Submission Processing functions. Plans, assigns, and reviews work; establishes priorities; and ensures timely accomplishment of production and quality objectives aligned with organizational goals.
• Communicates organizational priorities, program changes, and procedural updates to staff. Ensures adherence to internal controls, disclosure requirements, safeguarding standards, and Internal Revenue Manual (IRM) procedures. Advises higher-level management on unit performance, workforce planning, and operational challenges.
• Provides program oversight for the resolution of tax account and case processing issues within the unit. Ensures work is completed in accordance with applicable provisions of the Internal Revenue Code, Treasury Regulations, IRM guidelines, and functional procedures.
• Reviews and approves work requiring supervisory concurrence, including account adjustments, penalty abatements, refund actions, and case dispositions within delegated authority. Ensures consistency, accuracy, and adherence to established policies and procedures.
• Provides oversight of complex or sensitive casework, including conditions such as account discrepancies, amended returns, credit transfers, identity theft indicators, and refund-related issues, ensuring appropriate resolution and escalation when needed.

STANDARD POSITION DESCRIPTIONS (SPD): PD91649 Visit the IRS SPD Library to access the position descriptions.