Product Director

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Pitney Bowes is a global shipping and mailing company serving more than 90% of the Fortune 500. Across small business, retail, enterprise, and government, clients rely on Pitney Bowes to remove the complexity of sending mail and parcels. Technology has evolved, but our commitment to delivering quality product solutions has not.

A dynamic Product Director for our eCommerce SaaS platform who owns the roadmap for a portfolio of shipping products. You set direction, define strategy, expand platform capabilities, assess strategic partnerships, manage complex programs, and drive initiatives that achieve shared goals and revenue targets. You play a pivotal role in enhancing offerings and accelerating growth through disciplined execution and cross‑functional collaboration.

• Define and develop customer‑driven products by working backward from customer needs to deliver outstanding features and experiences that delight users.
• Drive cross‑functional collaboration with product, engineering, sales, marketing, legal, and other internal teams to align priorities and roadmap direction.
• Lead execution across engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time.
• Measure and improve performance across revenue growth, activation, adoption, PSAT, and churn reduction.
• Build and lead a high‑performing team through mentorship, guidance, and professional development.
• Manage risk by proactively identifying potential issues in strategic partnerships, client relationships, and product development.
• Adapt with agility to market shifts and adjust strategies to maximize outcomes.

• Education:
  
  Bachelor’s degree or equivalent practical experience.
• Experience:
  
  10+ years in product development, account/partnership management, or business development within e‑commerce platforms, fulfillment, software, or SaaS.
• Skills & Knowledge:
  • Customer‑centric product leadership with experience driving successful products and exceptional customer outcomes through strong stakeholder engagement.
  • A mindset that puts the customer at the center of every product decision.
  • Complex problem‑solving with creativity that delivers end‑user value and generates market demand.
  • Proven ability to hire, lead, and retain high‑performing partner‑management teams; comfortable working with C‑level stakeholders.
  • Extensive experience collaborating across account management, product management, program management, and business development.
  • Technical orientation with a strong understanding of SaaS and APIs.
  • Analytical rigor including data‑driven decision‑making, ROI modeling, usage analytics, and customer metrics.
  • Strong relationship‑building skills.
  • Entrepreneurial spirit with a strong ownership mindset.

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that help organizations simplify sending operations and deliver greater value to their customers. We offer a full range of shipping and inbound package management software and hardware, client communication management software, mailing equipment, and the services and supplies that enable clients to efficiently create mail and evidence postage.

The wage range for this position is $180,000-$200,000 per year, with the actual pay dependent on your skills, experience, and location as they relate to the job requirements. This role is eligible for an annual performance bonus.

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.