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Head of Engagement Center Operations & CX Transformation

Job in Covington, Kenton County, Kentucky, 41011, USA
Listing for: Jobtailor
Full Time position
Listed on 2026-09-04
Job specializations:
  • Management
    Project & Program Management
Salary/Wage Range or Industry Benchmark: 110000 - 160000 USD Yearly USD 110000.00 160000.00 YEAR
Job Description & How to Apply Below

Jobtailor seeks a strategic leader to direct the Engagement Center in Kentucky. You will drive customer experience transformation across channels, identify automation opportunities, and leverage data to shape proactive service strategies.

The role requires ensuring SLAs, QA, and training align with evolving processes while mentoring center leaders and teams. You will collaborate with senior leaders to translate customer and operational insights into enterprise actions, oversee large programs,

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