Customer Experience Director- Mid Atlantic
Listed on 2026-09-14
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Management
Client Relationship Management, Operations Management, Regulatory Compliance Specialist
Role
Customer Experience Director overseeing PET radiopharmaceutical supply and logistics across a defined region, ensuring product availability, and enhancing customer experience.
Responsibilitiesmanage daily dose logistics from manufacturing to customers, coordinate cross-functional teams including Market Access, Medical, and Logistics, monitor performance metrics, resolve logistical and customer service issues, and optimize supply chain processes.
RequirementsBachelor's degree in medical or business field; 10+ years in biotech, pharma, or nuclear medicine industry; 1-2 years in radiopharmaceutical customer relationship management; strong organizational, communication, and cross-functional influence skills; knowledge of regulatory requirements.
Preferredexperience leading teams; clinical/technical PET/CT knowledge; familiarity with radiopharmacy operations; residence in Mid-Atlantic region.
High-Valueradiopharmaceutical logistics, PET imaging, customer retention in a competitive market, cross-functional collaboration, experience with high-value logistics management, influence without authority.
Work setuplikely hybrid, with potential after-hours and weekend work; reporting to Senior Director of Customer Experience.
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