Branch Manager- Toledo

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Regular Full-Time Toledo, OH, US

2 days ago Requisition

Join a team that has been powering growth and an outstanding reputation for over 60 years!

Etna Supply is a leading wholesale distributor of plumbing, heating, underground, municipal, and fire protection products across Michigan, Indiana, Ohio, and Wisconsin. Built on strong financial principles and a commitment to partnership, we foster teamwork, continuous improvement, and a culture grounded in fairness, integrity, and respect. With five lines of business and two subsidiaries, we’re built for long-term stability.

What sets us apart is how we differentiate through relationships, expertise, and service, not just products.

What We Offer:

• Company vehicle provided (gas card included)
• Competitive compensation + bonus and commission opportunities.
• Company credit card issued
• Robust benefits package
• 401(k) with company match

The Branch Manager and play a key role in leading a high-performing branch operation. In this role, you’ll oversee daily operations, support and develop your team, drive exceptional customer service, and ensure the branch operates safely and efficiently. We’re looking for a hands-on leader who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about improving processes and delivering results.

If that sounds like you, this is an exciting opportunity to make a meaningful impact.

• Lead and support branch operations to achieve performance goals and customer satisfaction.
• Supervise, develop, and motivate branch staff while fostering a positive team environment.
• Ensure efficient workflow across warehouse, yard, customer service, and delivery operations.
• Maintain strong communication between branch staff, leadership, and other departments.
• Oversee warehouse organization, inventory flow, and operational efficiency.
• Promote and enforce company safety policies, procedures, and compliance standards.
• Ensure compliance with DOT, FMCSA, OSHA, and other applicable regulations.
• Resolve customer concerns quickly while delivering exceptional service.
• Support sales growth through customer engagement, house account management, and branch promotions.
• Manage branch administrative responsibilities including approvals, reporting, reviews, scheduling, and timekeeping.
• Lead branch safety meetings and maintain a culture focused on workplace safety.
• Maintain facility cleanliness, maintenance, and equipment upkeep.
• Assist with daily operational tasks as needed, including customer support, deliveries, and order processing.
• Act as a liaison between sales, customer service, vendors, manufacturers, and branch operations.
• Communicate urgent operational, employee, customer, or safety concerns to upper management promptly.

Knowledge, Skills & Abilities

• Strong leadership skills with the ability to motivate and develop teams.
• Knowledge of warehouse operations, branch workflows, and product organization.
• Understanding of company policies, operational procedures, and compliance requirements.
• Effective customer service, communication, and relationship-building skills.
• Strong problem-solving, decision-making, and conflict management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic business acumen and understanding of operational performance.
• Proficiency in Microsoft Office and ERP/business systems such as Eclipse.
• Ability to maintain professionalism, confidentiality, and a positive branch culture.
• Ability and willingness to travel occasionally as needed.

Education, Experience, Licenses

• Bachelor’s degree, technical school education, or…